Director of Operations

Fullcirclerestoration; Northern, New York (KY, NY); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Fullcirclerestoration in New York, NY is seeking a Restoration Director of Operations to oversee daily operational activities, ensure regulatory compliance, drive profitability, and support strategic growth. You will lead production, procurement, budgeting, and team development while partnering with senior leadership to implement systems and safety standards.

The role requires strong leadership, budgeting and regulatory experience, with a focus on driving performance and continuous improvement

Qualifications

• Extensive leadership experience in operations and restoration or construction.
• Strong budgeting, forecasting, and financial management skills.
• Knowledge of regulatory requirements affecting restoration operations.

Responsibilities

• Oversee production, procurement, and planning of daily operations.
• Ensure compliant management of work orders, licensing, and information flows.
• Maintain regulatory compliance across federal, state, and local levels.
• Coordinate with sales to fulfill commitments and contribute to select sales efforts.
• Provide operational support to staff, including escalation and guidance.
• Monitor KPIs and production quality; resolve issues promptly.
• Influence vendor selection and manage relationships with subs and suppliers.
• Approve expenses and manage budgets for direct reports.
• Communicate updates and process changes across the organization.
• Ensure health and safety regulations are followed.
• Review financial data, budgets, forecasts, and adjustments to improve profitability.
• Lead training for new initiatives and technology implementations.
• Plan workloads and manpower to meet targets cost-effectively.
• Recruit, train, supervise, and develop staff as needed.
• Mentor teams to support growth, accountability, and performance.

Skills

Leadership

Operations management

Budgeting

Forecasting

Vendor management

Regulatory compliance

Xactimate

Team development

Strategic thinking

Communication

Education

Bachelor’s degree in Business Administration or related field

Tools

Xactimate

XactAnalysis

Microsoft Office

Job description

Restoration Director of Operations

Department: Restoration

Employment Type: Full Time

Location: New York, NY

Description

The Director of Operations is responsible for overseeing daily operational activities, ensuring regulatory compliance, driving profitability, and supporting strategic business growth. This role partners closely with senior restoration leadership to execute operational and business strategies while leading production, procurement, financial management, and team development. The Director of Operations ensures that operational systems, processes, and performance standards support company goals and customer commitments.

Key Responsibilities

• Oversee production, procurement, and planning of daily operations
• Ensure timely, accurate, and compliant management of work order processes, business information, and licensing requirements
• Maintain compliance with federal, state, and local regulations
• Coordinate with the sales management team to fulfill customer commitments and participate in select sales efforts when needed
• Provide operational support to office personnel, technicians, and sales associates, including escalation management and technical guidance
• Monitor operational and compliance metrics, including KPIs and production quality standardsTrack, escape, and resolve operational issues in a timely manner
• Influence vendor selection and manage vendor and subcontractor relationships
• Approve expenses and purchases for direct reports
• Communicate operational updates and process changes across the organization
• Ensure health and safety regulations are followed
• Review financial data, manage budgets, forecasts, and budget adjustments to improve profitability
• Improve operational systems and processes and lead training for new initiatives and technology implementations
• Plan, schedule, and review workload and manpower to ensure cost-effective achievement of targets
• Recruit, train, supervise, and develop staff as needed
• Lead and mentor team members to support growth, accountability, and performance

Skills, Knowledge and Expertise

Work Experience

• 10+ years of experience in operations, restoration, construction, or a related field.
• 3–5 years of experience in a similar operational leadership role
• Demonstrated experience in budgeting, forecasting, and financial management
• Experience negotiating with suppliers, subcontractors, and vendors
• Restoration industry experience strongly preferred

Skills

• Strong leadership and team management skills
• Excellent written and verbal communication skills
• Strong problem-solving and analytical abilities
• Ability to manage time, priorities, and workload effectively
• Ability to influence and hold senior leaders accountable
• Strong organizational and planning skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience using Xactimate and XactAnalysis, including reporting tools
• Ability to present training materials and communicate effectively with groups

Education

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field preferred
• Equivalent professional experience may be considered in place of a degree

Professional Licenses, Accreditations and Certifications

• Valid driver’s license required with an acceptable driving record in accordance with Cotton’s policy.

Knowledge

• Understanding of business and financial principles
• Knowledge of operations management and organizational improvement
• Familiarity with federal, state, and local regulatory requirements
• Knowledge of consumer psychology and organizational behavior
• Strong understanding of restoration industry operations

Personal Traits and Attributes

• Strong leadership presence with the ability to motivate and engage teams
• High level of accountability and integrity
• Strategic thinker with a hands‑on approach
• Results-driven and performance-focused
• Adaptable and responsive in a fast-paced environment

Languages

• English Required; Bilingual (Spanish/English) preferred