Director of Operations

ConnextCare; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

ConnextCare seeks an experienced Director of Operations to provide executive oversight of health center activities and operational performance. The role collaborates with the President/CEO, leadership team and Board to drive performance, quality improvement and long-term sustainability.

The position focuses on strategic initiatives, workforce planning, and efficient resource use, aiming to enhance patient care, operational efficiency and organizational growth across communities served.

Qualifications

• Graduate education in administration, public health, or related discipline; MBA, MHA/MHP, MPA, MPH or similar advanced degree preferred.
• Five years of equivalent administrative experience in a health care setting highly preferred.
• Demonstrated leadership capabilities and ability to foster a collaborative, team-oriented environment.
• Strong analytical, organizational, communication, and problem-solving skills.
• Creative and strategic approach to organizational growth and operational improvement.
• General knowledge of finance, fundraising, grant writing, personnel management and public relations.
• Ability to maintain professionalism, ethics, discretion and confidentiality.

Responsibilities

• Oversee day-to-day operations across multiple departments.
• Foster collaboration among leadership, providers and staff to improve performance and patient outcomes.
• Support workforce planning, staffing decisions and resource allocation.
• Develop strategic initiatives to improve quality of care and revenue opportunities.
• Analyze budgets and financial data to identify opportunities for efficiency and savings.
• Lead initiatives aligned with the organization's mission, vision and values.
• Oversee capital projects and related regulatory processes (e.g., CON).
• Provide training and support for system implementations and staff efficiency.
• Ensure safe and accessible facilities for patients, staff and visitors.
• Engage with community partners and lead grant program oversight.

Skills

Leadership

Analytical

Communication

Strategic planning

Education

MBA

MPH

MPA

Job description

ConnextCare is seeking an experienced and collaborative Director of Operations to join our leadership team.

The Director of Operations is responsible for providing overall management and operational oversight of ConnextCare’s health center activities, helping to ensure efficient operations and the delivery of high-quality, patient-focused health care services throughout the communities we serve. Working closely with the President/Chief Executive Officer, leadership team, and Board of Directors, the Director of Operations will support organizational performance, operational efficiency, quality improvement, and long-term sustainability.

Key Responsibilities Include:

• Provide oversight of day-to-day operations across various organizational departments and functions.
• Foster collaboration among departments, leadership, providers, and staff to improve operational performance and patient outcomes.
• Support workforce planning, staffing decisions, and organizational resource allocation.
• Develop and implement strategic initiatives designed to improve quality of care, enhance revenue opportunities, and achieve organizational goals.
• Analyze budgets and financial data to identify opportunities for operational efficiencies and cost savings.
• Participate in the development and implementation of ConnextCare’s mission, vision, and values.
• Oversee capital projects, including applicable NYSDOH Certificate of Need processes.
• Provide training and operational support for system implementations designed to improve provider and staff efficiency.
• Provide facilities oversight to help ensure safe and accessible buildings and grounds for patients, staff, and visitors.
• Lead special initiatives as requested by the President/CEO, including participation on Board committees.
• Serve as a representative and liaison between ConnextCare and community partners, supporting coordinated efforts to improve population health outcomes.
• Support grant program compliance, including reporting requirements and oversight of program deliverables and outcomes.
• Monitor provider schedules and productivity to ensure alignment with organizational goals and Coleman initiatives.
• Maintain appropriate staffing levels and promote the knowledge, expectations, engagement, and accountability necessary to meet organizational requirements.
• Develop and monitor operational performance measures and dashboards to provide leadership with meaningful, high-level key performance indicators.
• Ensure compliance with applicable federal, state, and local laws and regulations, as well as Joint Commission standards.
• Evaluate and respond to the health care needs and overall well-being of the populations served.
• Promote Patient-Centered Medical Home initiatives.
• Assist with and promote organizational processes associated with the Coleman initiative.

Requirements

Qualifications:

• Graduate education in administration, public health, or a related discipline, or an equivalent combination of education and experience. MBA, MHA/MHP, MPA, MPH, or similar advanced degree preferred.
• Five years of equivalent administrative experience in a health care setting highly preferred.
• Demonstrated leadership capabilities with the ability to foster a collaborative, team-oriented environment.
• Strong analytical, organizational, communication, and problem-solving skills.
• Creative and strategic approach to organizational growth and operational improvement.
• General knowledge of finance, fundraising, grant writing, personnel management, and public relations.
• Ability to maintain a high level of professionalism, ethics, discretion, and confidentiality.