Director of Operations

Ramp Talent; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Equity in a high-growth company

Job summary

Confidential NYC-based logistics company seeks a Director of Operations to own the New York City delivery hub end-to-end, including warehouse, inventory, fulfillment, dispatch, and last-mile delivery.

You will lead site managers and hourly teams, own P&L for the market, implement scalable processes, and partner with Central Ops, Engineering, Finance, and People to drive performance.

Qualifications

• 8+ years in warehouse, distribution, delivery, or logistics operations.
• 4+ years leading managers.
• Track record of improving cost, speed, and accuracy with measurable results.
• Strong command of operating metrics, forecasting, and labor planning.
• Experience with WMS, ERP, and routing or dispatch tools.
• Deep familiarity with NYC operations and Bronx workforce is a plus.

Responsibilities

• Lead all daily site operations, including inbound, storage, picking, outbound, and delivery, to hit SLAs on time and in full.
• Build and lead a leadership team of managers and supervisors over a large hourly workforce.
• Own market KPIs for on-time-in-full delivery, inventory accuracy, cost per order, labor productivity, and service quality.
• Plan staffing, schedules, and labor budgets against forecasted volume.
• Design and enforce SOPs; lead continuous improvement using data and technology.
• Ensure full compliance with state and local regulations, including inventory tracking and reporting.
• Manage vendor, carrier, and supply chain partner relationships.
• Represent the operation with brand and retail partners and resolve escalations.
• Partner with cross-functional teams on new processes, systems, and market expansion.

Skills

Operations leadership

Forecasting

Labor planning

WMS/ERP

NYC operations

On-floor presence

Tools

WMS

ERP

Routing tools

Job description

New York City (Bronx) | On-site | Full-time | (Confidential Search)

ABOUT THE COMPANY

Our client is a fast-growing, venture-backed B2B distribution and logistics company. It runs a technology-first wholesale and delivery network that moves products from hundreds of brands to retail partners across multiple states. This is a confidential search; the company name will be shared with qualified candidates.

THE ROLE

The Director of Operations owns the company's New York City delivery hub end to end: warehouse, inventory, fulfillment, dispatch, and last-mile delivery. You'll lead the site's managers, supervisors, and hourly teams, own the P&L drivers for the market, and build the processes that let the operation scale. You'll report to senior operations leadership and partner closely with Central Ops, Engineering, Finance, and People.

WHAT YOU'LL DO

• Lead all daily site operations, including inbound, storage, picking, outbound, and delivery, to hit SLAs on time and in full
• Build, develop, and hold accountable a leadership team of managers and supervisors over a large hourly workforce
• Own market KPIs for on-time-in-full delivery, inventory accuracy, cost per order, labor productivity, and service quality
• Plan staffing, schedules, and labor budgets against forecasted volume
• Design and enforce SOPs; lead continuous improvement using data and technology
• Ensure full compliance with state and local regulations, including inventory tracking and reporting
• Manage vendor, carrier, and supply chain partner relationships
• Represent the operation with brand and retail partners and resolve escalations
• Partner with cross-functional teams on new processes, systems, and market expansion

WHAT YOU BRING

• 8+ years in warehouse, distribution, delivery, or logistics operations, with 4+ years leading managers
• Experience running an hourly team of 50+ in a fast-paced, high-volume environment
• A track record of improving cost, speed, and accuracy, with the numbers to show it
• Strong command of operating metrics, forecasting, and labor planning
• Experience with WMS, ERP, and routing or dispatch tools
• Deep familiarity with NYC operations; understanding of the Bronx workforce and community is a strong plus
• High EQ, low ego, and willingness to be on the floor when it counts
• Background in beverage distribution, grocery, meal kits, food or pharmacy delivery, micromobility, or last-mile logistics is a plus
• Experience in a regulated industry or a high-growth startup is a plus

BENEFITS

• Medical, dental, and vision, with the majority of employee premiums covered
• Equity in a high-growth company

Our client is an equal opportunity employer and encourages applicants from all backgrounds.