Director of Operations

Green Key Resources; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

Green Key Resources is partnering with a leading community health organization in New York to hire a Director of Practice Analytics who will empower clinical and operational leaders with data-driven insights across health centers.

The ideal candidate combines ambulatory practice operations and hands-on analytics with the ability to translate complex data into actionable recommendations for executives. EPIC/EHR data proficiency and skills in Power BI or Tableau are essential.

Qualifications

• 7+ years in ambulatory healthcare analytics or operations.
• Experience supporting multisite ambulatory practices.
• EPIC experience and proficiency with EHR data.

Responsibilities

• Analyze clinical, operational, and financial data to identify trends, opportunities, and areas that aren't working.
• Partner with leadership to improve access, scheduling, patient flow, provider productivity, staffing, and efficiency.
• Develop and oversee dashboards, KPIs, forecasts, and performance reporting.
• Analyze provider productivity, panel management, no-shows, care gaps, payer mix, coding, denials, and other key metrics.
• Translate complex data into clear, actionable recommendations for clinical and executive leadership.
• Help leaders understand what is happening, why it's happening, and what they should do next.
• Support quality, population health, value-based care, and regulatory reporting.
• Partner with Finance, Revenue Cycle, Quality, IT, and clinical leadership on performance improvement initiatives.
• Lead and develop analytics/program teams while serving as a trusted strategic partner to senior leadership.

Skills

Ambulatory operations

Practice management

Healthcare analytics

Multisite clinics

EPIC experience

Power BI

Tableau

SQL

Leadership

Communication

Tools

Power BI

Tableau

EPIC

SQL

Job description

A leading community health organization seeking a Director of Practice Analytics to help clinical and operational leaders make smarter, data-driven decisions across its health centers.

This is NOT a traditional reporting role. The ideal candidate combines strong ambulatory practice operations/practice management experience with hands-on analytical expertise and knows how to turn data into meaningful operational improvements.

What You'll Do

• Analyze clinical, operational, and financial data to identify trends, opportunities, and areas that aren't working


• Partner with medical and administrative leadership to improve access, scheduling, patient flow, provider productivity, staffing, and practice efficiency


• Develop and oversee dashboards, KPIs, forecasts, and performance reporting


• Analyze provider productivity, panel management, no-shows, care gaps, payer mix, coding, denials, and other key metrics


• Translate complex data into clear, actionable recommendations for clinical and executive leadership


• Help leaders understand what is happening, why it's happening, and what they should do next


• Support quality, population health, value-based care, and regulatory reporting


• Partner with Finance, Revenue Cycle, Quality, IT, and clinical leadership on performance improvement initiatives


• Lead and develop analytics/program teams while serving as a trusted strategic partner to senior leadership

What We're Looking For

• 7+ years of progressive experience in ambulatory healthcare operations, practice management, healthcare analytics, or a combination


• Meaningful experience supporting or managing multisite ambulatory practices


• Strong understanding of the operational realities behind healthcare metrics


• EPIC experience and knowledge of practice management/EHR data


• Experience with Power BI, Tableau, or another analytics/visualization platform


• Ability to work with SQL or effectively partner with technical teams


• Strong understanding of clinical, operational, and financial healthcare data


• Excellent communication skills — able to explain analytics to both technical and non-technical audiences


• At least 5 years of people, program, or cross-functional leadership experience