Director of Operations

CHADS Coalition for Mental Health; Missouri; On-site; USD 68,000 - 83,000; Full time

Job summary

CHADS, based in Missouri, seeks a Director of Operations to lead financial operations, quality improvement, and organizational infrastructure. You will oversee budgeting, invoicing, audits, staffing, IT alignment, and facilities, working cross‑functionally to drive growth and efficiency.

The role reports to the CEO and offers starting salary around $75,000+ based on experience, with exempt, full‑time employment and opportunities to shape program support across the agency.

Qualifications

• Bachelor’s degree preferred; relevant experience considered.
• Demonstrated supervisory and leadership skills.
• Strong financial, budgeting, and grant management experience.
• Attention to detail and cross-department collaboration.

Responsibilities

• Oversee county grant invoicing processes and liaison with grant departments.
• Develop and monitor program budgets with the CFO coordination.
• Manage banking relationships, treasury, expenses, and tax credit submissions.
• Lead audits, financial reviews, and staffing/resource alignment.
• Support recruitment, onboarding, and staff training across programs.

Skills

Supervisory experience

Financial acumen

Leadership

Staff development

Communication

Education

Bachelor’s degree in business administration or related field

Tools

Dext

Bill

Job description

Director of Operations (Full-Time, Exempt)

Position Summary: The Director of Operations provides leadership and oversight of the agency’s financial operations, quality improvement initiatives, and organizational infrastructure. This position works collaboratively across departments to support operational efficiency, fiscal stewardship, strategic planning, and organizational growth while ensuring the agency has the systems, resources, and processes necessary to fulfill its mission.

Essential Responsibilities:

Finance & Accounting

• Oversee county grant invoicing processes, manage timelines, maintain cross-training on invoicing submissions, and serve as primary liaison with county grant business departments.
• Assist with the development and monitoring of programmatic grant budgets and partner with the TCCFO to coordinate the annual budgeting process.
• Oversee banking relationships, treasury management activities, organizational operating expenses, Youth Opportunities Program (YOP) tax credit submissions, and administrative and financial management platforms, including Dext, Bill, and other business systems.
• Review and approve agency expenditures and invoice submissions.
• Serve as the primary point of contact for annual audits, lead monthly financial review meetings with leadership, and serve as the primary contact for the TCCFO monthly needs list.
• Partner with program leadership on employee allocation management and funding alignment and provide recommendations regarding staffing levels, service delivery, and grant funding utilization.
• Supervise agency invoicing staff.

Quality Assurance, Compliance & Operations

• Oversee the Quality Improvement Department and provide leadership and support for CARF accreditation activities.
• Monitor organizational performance indicators and quality outcomes and identify opportunities for quality improvement, operational excellence, process improvement, organizational growth, and resource utilization.
• Lead cross-functional initiatives that improve organizational efficiency, effectiveness, and service delivery.
• Develop, implement, and evaluate operational systems, processes, and performance measures that support agency goals.
• Make strategic recommendations to leadership regarding quality, compliance, organizational effectiveness, operational effectiveness, and resource utilization.

Staff Engagement & Human Resources Support

• Coordinate agency-wide staff training initiatives and partner with the Executive Team to plan and implement regular staff meetings.
• Coordinate and serve as administrative liaison for employee committees and maintain and oversee the organizational calendar.
• Collaborate with program leadership to support effective recruitment, staffing, onboarding, training, and workforce development across all programs.
• Crosstrain on payroll processes to provide backup support as needed.

Technology, Facilities & Administrative Services

• Collaborate with the IT Coordinator on agency technology initiatives and promote adherence to established IT support procedures.
• Support strategic planning for office operations and space utilization in partnership with the Office Manager and serve as liaison to building management.
• Serve as agency point person for organizational and building insurance matters.
• Oversee lease administration, renewals, and brokerage relationships.

Preferred Qualifications:

• Bachelor’s degree in business administration, Accounting, Finance, Nonprofit Management, or a related field preferred; equivalent relevant professional experience will be considered in lieu of a degree.
• Demonstrated supervisory experience, including staff leadership, coaching, performance management, and team development.
• Strong financial and business acumen, organizational and project management skills, leadership, communication, and decision-making skills.
• Experience with nonprofit budgeting, grant management, and financial oversight.
• Exceptional attention to detail and follow-through.
• Ability to build relationships with diverse personalities and stakeholders and work collaboratively across departments.
• Commitment to continuous improvement and organizational excellence.

This position will report directly to the CEO and performs additional duties and special projects as assigned to support the operational and strategic needs of the organization.

Starting Salary: $75,000+ based on experience

CHADS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CHADS is also committed to compliance with all fair employment practices regarding citizenship and immigration status.