Director of Operations

Johnson Health Center; Madison Heights (VA); On-site; USD 120,000 - 190,000; Full time

Job summary

Johnson Health Center seeks a Director of Operations to partner with the COO in managing daily administrative and support services across all sites in Virginia. The role supports program development, new sites, and service expansion while ensuring high-quality patient access and efficiency.

Responsibilities include overseeing program operations, supervising associate directors, coordinating facilities projects, and driving improvement initiatives with the COO and PCEO.

Responsibilities

• Oversee operations of all JHC programs at all sites under guidance of the COO and PCEO.
• Assist in administration of policies, programs, and proposals aligned with grant expectations.
• Supervise Associate Directors across Dental, Pediatrics & OB/GYN, Family Medicine & Behavioral Health.
• Monitor patient access, wait times, appointment scheduling, and patient feedback to maintain care access.
• Manage clinic schedules and analyze trends to modify scheduling for productivity.
• Collaborate with Facilities on maintenance and project planning for new sites or renovations.
• Lead internal optimization projects with COO guidance to improve efficiency and identify underperforming areas for improvement.
• Seek grant opportunities and draft proposals to support Johnson Health Center’s strategic goals.
• Work with Pharmacy leadership to evaluate workflows and improve patient access to services.
• Ensure compliance with federal requirements for Federally Qualified Health Centers and protect patient confidentiality.
• Participate in the Senior Leadership Team and Executive Team activities as needed.
• Perform other duties as necessary to align with organizational goals.
• Foster a customer-service oriented environment and adhere to OSHA standards.

Job description

General Position Summary

The Director of Operations (DOO) role is to work closely with the Chief Operations Officer (COO) in effectively managing the daily internal administrative and support service areas of Johnson Health Center (JHC). The DOO also assists in the development and implementation of new programs, sites, and services at JHC.

Essential Duties And Responsibilities

• Works closely with the COO in providing general oversight to operations of all JHC programs at all designated sites, including new access points.
• Collaborates with the COO and/or President and Chief Executive Officer (PCEO) in the administration of policies, plans, programs, and proposals that will further the goals and objectives stated in the annual grant application and program expectations.
• Provides direct supervision and oversight to the Associate Directors of Dental Operations, Associate Director of Pediatrics & OB/GYN Operations, and Associate Director of Family Medicine & Behavioral Health.
• Ensures that JHC maintains adequate access to care in all facilities by monitoring patient wait times, the ability to schedule appointments, and general patient feedback.
• Manages clinic schedules to ensure adequate patient access as well as adequate productivity.
• Analyzes trends and develops recommendations for schedule modification.
• Works closely with the Facilities Team to ensure all JHC locations are maintained in such a manner that they are safe, clean, and aesthetically pleasing. Provides an active role in project planning related to facilities.
• Collaborates with the COO on project management for all major JHC construction and renovation projects. Serves as the liaison between JHC and external contractors in conjunction with the Maintenance Supervisor.
• Serves as the leader for internal optimization projects, with oversight and guidance from the COO. May be asked to assess areas of the business that are struggling and make recommendations for improvement and increased efficiency.
• Works with the COO to search for grant opportunities and compose grant proposals that aid in accomplishing the agency’s strategic goals.
• Partner with Pharmacy leadership to evaluate operational workflows and identify opportunities for improvement and patient access to pharmacy services.
• Demonstrates knowledge and understanding of federal requirements for Federally Qualified Health Centers and ensures that all departments are adherent to these. Maintains adherence to federal and state regulations and patient confidentiality.
• Serves as a member of the Senior Leadership Team. May be included in Executive Team activities as an ad-hoc member when needed.
• Performs other duties and responsibilities periodically, which the COO and/or PCEO may deem necessary and appropriate.
• Serves as a key operational liaison between departments to ensure workflows are coordinated, efficient, and aligned with organizational goals and mission.
• Must demonstrate good internal and external customer service skills.
• Staff must demonstrate an understanding of the intent and follow the standards and guidelines of OSHA.
• Must possess the ability to follow the supervisor’s instructions and maintain regular attendance.

Other Functions

• Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual.
• Must demonstrate a personal and professional commitment to JHC and its mission.
• Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
• Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require.
• Performs other duties as assigned.

JHC Core Values

Staff members must actively demonstrate dedication and commitment to the core values of JHC.

• Respect – We value and respect each patient, their family, ourselves, and each other.
• Integrity – We are committed to doing the right thing every time.
• Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.
• Innovation – We value creativity, flexibility, and continuous improvement efforts.
• Teamwork – We understand that teamwork is the essence of our ability to succeed.

Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people’s differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.

Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.

At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.

We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.

We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.

Physical Demand And Working Environment

Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.