Director of Operations

Keurig Dr Pepper; Los Angeles (CA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid Time Off

401(k) with employer match

Adoption Benefits

Parental Leave

Education Assistance

Job summary

Keurig Dr Pepper seeks a Director of Sales Operations in Los Angeles to drive strategic analysis, execution, and organizational development across safety, quality, and productivity. You will lead the facility toward 100% regulatory compliance, high customer service, and cost controls, while developing field personnel and managing P&L.

The role requires strong leadership, cross-functional communication, and experience in warehouse, inventory, and delivery operations. Travel may be required.

Qualifications

• Strong leadership and communication skills with experience presenting to regional and frontline teams.
• Experience managing Warehouse, Inventory and Delivery operations.
• Knowledge of DOT, EHS compliance and safety regulations.
• Proven ability to analyze data from business systems to drive decisions.

Responsibilities

• Drive safety improvements and reduce injuries across the facility.
• Lead development of field personnel and performance initiatives.
• Ensure 100% compliance with safety playbooks and audits.
• Improve OTA scores and pick accuracy through standard procedures.
• Manage P&L and drive cost per case efficiency.

Skills

Leadership

Communication

Presentation skills

Data analysis

Education

High school diploma or GED

Bachelor’s degree in Business, Supply Chain Management, Logistics or related field

Tools

Microsoft Office Suite

Job description

Job Overview:

Director of Sales Operations - Los Angeles, CA

The Director of Sales Operations drives strategic analysis, execution, and organizational development to achieve financial and non-financial goals in addition to creating a lean mindset throughout the assigned DSD facility to improve safety, productivity and performance through standardization and process discipline.

This role is accountable for the development of field personnel and achieving performance objectives in Safety, Quality, Delivery, Productivity, and Growth.

Through active leadership the Director of Sales Operations will:

• Drive accident and injury reduction and vehicle accident reduction targets in assigned facility.
• Provide case management and follow up on all SAFE system cases and ensure that proper accident investigations, classifications, follow-ups and Root Cause Counter Measures are determined.
• Drive Safety First culture by ensuring monthly Regulatory and Safety in Motion training is completed by all employees and Safety Playbooks are implemented with 100% compliance.
• Ensure regulatory compliance by conducting OSHA style audits and ensuring closure of any regulatory gaps to achieve 100% regulatory compliance.
• Drive increase in On Time and Accurate (OTA) score by addressing routing and delivery issues as well as ensuring pick accuracy exceeds 99.8% through full execution of Voice Pick standards and compliance to daily checklist and reduction of haulbacks.
• Drive reduction in waste by ensuring assigned facility meets or exceeds break/shrink/obsolescence goals on a cost per case basis.
• Ensure labor costs in the warehouse and delivery operations of assigned facility meet or beat plan on a cost per case basis by driving home Warehouse University principles, including the deployment of the Warehouse Self Assessment tool.
• Communicate regularly with internal and external partners and customers through weekly operations calls and as needed meetings to ensure high level of customer service is maintained.
• Drive facility-level engagement plans and ensure employee engagement in large teams and/or across many sites.
• P&L Responsibility: Responsible for the management of the facility

• Ensure high performance results of your team:

  • Foster a culture of trust and wellbeing that prioritizes the team and values employee contributions.
  • Drive a shared vision with clear goals and accountability, supported by regular conversations to maximize talent.
  • Embrace diverse perspectives to foster innovation, learning from both successes and failures.
  • Establish a safe environment where team members are motivated, heard, and aligned with clear expectations.
• Travel required as needed

The ideal candidate will possess:

• A proven track record of improving safety results, successful continuous improvement initiatives and superior cost and management results.
• Strong leadership and communication skills; excellent verbal and written skills along with experience presenting to regional leadership teams, local leadership teams, and frontline employees.
• A background in the management of Warehouse, Inventory and Delivery.
• Knowledge of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) compliance.
• Experience working with MHE, (material handling equipment) understand warehouse capacity requirements, building, loading, and delivery principals, FIFO and logistics principals.

Total Rewards:

• $160,000 - $180,000 / year
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match,Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breastmilk Shipping Services, Dependent Scholarship Program, Education Assistance, Employee Assistance Program, Personalized Wellness Platform and more!
• Annual bonus based on performance and eligibility

Requirements:

• High school diploma or general equivalency diploma (GED) with 7 years’ experience in a distribution center / DSD Warehouse environment OR a Bachelor’s Degree in Business, Supply Chain Management,Logistics, or related field with 5 years’ experience in a distribution center / DSD Warehouse environment
• Strong understanding of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) compliance
• Experience presenting to executive leadership teams, local leadership teams, and front line employees
• Prior people leadership experience in a distribution center or operations environment
• Ability to manage an operation strategically and tactically to deliver results and long term initiatives
• Experience with extracting data from business systems and analyzing to make business decisions
• Advanced skills using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

Company Overview:

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be anemployer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure: KDP uses artificial intelligence toassistwithinitialresume screening and candidate matching. This technology helps us efficientlyidentifycandidates whose qualifications align with our open roles.AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly [e-mail] lieu of clicking Apply.In order for your application to be considered and opted out of AI, you must include the words 'AI Opt-Out' and either job title and location or Job ID # in the email subject linein your email application.