Director of Operations

YWCA Lancaster; Lancaster (Lancaster County); On-site; USD 75,000 - 140,000; Full time

Job summary

YWCA Lancaster recherche un Directeur des opérations pour assurer la sécurité et la maintenance de ses installations historiques. Le rôle implique la supervision des activités quotidiennes, la gestion des réparations et la collaboration avec divers intervenants pour un fonctionnement optimal. En tant que leader, vous apporterez votre expertise pour garantir la meilleure utilisation de l'espace tout en soutenant les valeurs de l'organisation.

Benefits

Assurance santé, dentaire et vision après 30 jours

Plan de retraite avec contribution de l'employeur

Programme d'assistance aux employés (EAP)

Congés payés et jours fériés

Remise sur les frais de garde d'enfants

Congé parental

Qualifications

• Expérience en gestion de bâtiments historiques et en service à la clientèle.
• Capacité à gérer des projets et à jouer un rôle de leadership.
• Compétences en communication et en organisation exceptionnelles.

Responsibilities

• Assurer la maintenance et la sécurité des installations.
• Superviser le personnel et gérer les contrats avec les fournisseurs.
• Développer des plans de capital pour l'entretien global des bâtiments.

Skills

Gestion de projet

Compétences techniques en maintenance

Compétences interpersonnelles

Communication

Education

Diplôme de licence ou expérience équivalente

Job description

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eliminating racism

empowering women

YWCA Lancaster

eliminating racism

empowering women

YWCA Lancaster

YWCA Lancaster is looking for a full-time Director of Operations, who is an integral part of our team.

We arein a historic building in downtown Lancaster, serving as a residence, office space, historical landmark, public meeting venue, and licensed childcare facility.

We are seeking a dedicated and skilled Director of Operations to assess the upkeep, maintenance, safety and rehabilitation of this multi-purpose facility. The Director of Operations is responsible for the overall care and use of the building; this includes the residential area; the facilities supervision and the ongoing rehabilitation and best use of our largest asset, collaborating with community volunteers, and coordinating with contractors and vendors to ensure the building operates at its highest standards.

What Your Day Looks Like

Facility Maintenance & Safety 35%

• Ensure the safety of the workforce, residents, clients, and visitors.
• Ensure the facility is clean and well-maintained to meet the highest standards.
• Ensure annual maintenance, inspections, repair and updates of building systems are budgeted, completed, recorded and tracked. Develop accessible systems to document and manage all building repairs and maintenance.
• Coordinate and oversee repairs and maintenance, including plumbing, carpentry, HVAC systems, residence rooms, and more. Maintain inventory of residence furniture and clean, repair, and replace as needed.
• Keep all signage updated, branded, clean, and easy to understand.
• Oversee, monitor and maintain safety measures, including fire doors, smoke detectors, sprinkler systems, generator, and door locks.
• Plan, schedule, and conduct monthly fire drills as required by the Department of Human Services, ensuring compliance with all safety regulations.
• Collaborate with the City of Lancaster for audits, Fire Marshal visits, and other compliance requirements.
• Conduct regular facility inspections, document findings, and prioritize maintenance needs.
• Monitor and coordinate waste disposal, recycling, and outdoor maintenance activities.
• Ensure schedules for cleaning, disinfecting, testing, and other building needs are documented, maintained, and completed.
• Act as the point of contact for Workers’ Compensation and safety committee activities.
• Lead Safety Committee meetings with staff committee members. Execute tasks/updates from meeting notes. Ensure the Safety Committee meets the standards required and established by PCPA.
  
  

Planning & Development-20%

• Co-lead the Property Committee with a board member, setting goals, agendas and implementing plans. Ensure adequate planning and implementation for major repairs and renovations. Ensure that subcommittees are active and working in accordance with agency priorities. Attend Board meetings.
• Reviews, analyzes, and evaluates policies and procedures that will improve day-to-day operations. Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire staff to explain changes, answer questions, and maintain morale.
• Projects a positive image of the organization to employees, clients, vendors, and community. Act as lead contact when implementing major repairs and renovations, and when working with donors or volunteers on the building.
• Create a Capital Maintenance Plan that incorporates all building systems, documents recent updates and plans future needs and lifespans of systems. Actively work with the Finance and Development departments to budget and fundraise as needed.
• Provide needed documentation for funding proposals and seek in-kind donations when appropriate.
• Act as community liaison for building use. Coordinate dates, needs, requirements and written agreements that make the highest community use of the building while maintaining security and protecting the asset.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of business in facilities and residence to achieve financial objectives and meet budget goals.
• Improves customer service and satisfaction to staff, residents and public through equitable policy and procedural changes.
  
  

Team Leadership & Supervision 15%

• Participates in the hiring, training and supervision of the Facilities Supervisor; maintenance and Front Desk staff to ensure tasks are performed efficiently and effectively in support of community needs and use of the building. Provide training to SAPCC Front Desk staff regarding emergency and security procedures.
• Organizes and oversees the work and schedules of direct reports and conducts performance evaluations that are timely and constructive.
• Sets clear expectations and handles the discipline and termination of employees as needed and in accordance with company policy.
• Lead bi-weekly walkthroughs with the Facility Coordinator to assess and prioritize issues.
• Coordinate with Kepler Hall Residence staff to meet the maintenance, safety and repair needs of residential units. Ensure vacant units are cleaned and furnished to standard to prepare for the next tenant.
  
  

Building Security & Emergency Preparedness 10%

• Manage the building's security systems and emergency plans. Oversee access cards, key fobs, keys and video monitoring.
• Develop systems to ensure ongoing updates and tests of security plans and ensure compliance with security and emergency preparedness procedures.
• Act as key contact for county and city emergency notifications.
  
  

Vendor & Contractor Management 10%

• Act as lead on building vendor and contractor management including: utilities, plumbing, electric, HVAC, elevator and other building vendors. Act as lead to manage, document and streamline IT, security, phones, internet, copiers, computers, furnishings and supplies vendors and contracts.
• Secures bids for special and major projects in accordance with YWCA procedures and funding regulations as needed and oversee vendor work, ensuring quality and adherence to budget.
• Track and manage service contracts and maintain accurate records of vendor invoices, purchase orders and payments.
  
  

Administrative & Financial Oversight 10%

• Keep track of regular and emergency facility expenses.
• Conduct market research to evaluate vendors and negotiate contracts to improve efficiency and cost-effectiveness.
• Recommend and implement design modifications to improve facility operations.
• Communicates with insurance companies and files property insurance claims.
  
  

Additional Responsibilities

• Adhere to YWCA policies and procedures.
• Commitment to the mission and values of YWCA Lancaster and ability to perform other duties as assigned to support the organization’s mission and operations.
• Performs other related duties as assigned.
  
  

Who You Are

• Bachelor's degree or equivalent experience.
• Demonstrated mechanical and technical skills related to facility maintenance and operations.
• Proven experience in project management, including renovations and contractor negotiations.
• Ability to manage a large, historic commercial structure with attention to detail and organization.
• Extensive and diversified background with at least 5-10 years of related experience with social services; historic buildings; customer service; other.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related cloud-based software.
• Excellent organizational skills and attention to detail. Analytical, decision-making, and problem-solving skills.
• Bilingual English/Spanish is a plus.
  

Who We Are

YWCA Lancaster is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Everything we do is based on the belief that all women and families have the right to be safe and choose the direction of their lives. Since 1889, we have served children and adults in the community through a variety of programs. Current offerings include the Racial Equity Institute, Dorothy Height Book Club and Lunch & Learns on current topics; Kepler Hall residence, home to fifty women, men and children; YWonderful Kids providing child enrichment for ages six weeks to five years and before/after school care in a number of settings; Sexual Assault Prevention and Counseling Center with a 24 hour hotline and no-cost professional counseling for survivors of sexual assault and their significant others. Our programs address the fact that far too many individuals experience violence, and lack economic security, and these issues disproportionately impact women and people of color. If we want to empower all women, we must also tackle racism.When all women and families can reach their full potential, our communities thrive.

Benefits

• Medical, Dental, Vision after 30 days of employment
• Retirement plan with employee match
• Employee Assistance Program (EAP)
• Life Insurance
• Long/Short Term Disability
• Paid Time Off (PTO), paid holidays, floating holiday
• Aflac Insurance
• 403 b Plan
• Training and Development Opportunities
• No-cost participation in YWCA Lancaster activities and seminars
• Childcare discount is available
• Parental leave
• 20% tuition discount at Widener University (including graduate and continuing studies-bachelor’s completion)
• Employee Referral Program
  
  

We are always looking for talented individuals to join our team. As a progressive company with strong cultural values, we offer a professional working environment and a competitive benefits package as well as the opportunity for personal and professional growth.

Equal Opportunity Employer

YWCA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Individual and Family Services

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