Director of Operations

Kids for the Future; Chicago (IL); On-site; USD 110,000 - 134,000; Full time

Job summary

The Admiral at the Lake is seeking a Director of Operations to provide strategic leadership for Facilities, EVS, and Concierge teams within a vibrant senior living community. As a member of the Executive Leadership Team, you will foster a hospitality-driven, resident-centered culture while ensuring operational excellence.

You will lead department managers, strengthen accountability, oversee budgets, and drive service improvements to enhance the resident experience in a 24/7 environment.

Qualifications

• 5-7 years of progressive senior operations leadership experience in senior living, hospitality, residential services, or luxury residential/condominium management.
• Proven success leading and developing managers while building high-performing teams.
• Experience managing departmental budgets, operational performance, and strategic planning.
• Excellent written, verbal, and interpersonal communication skills.
• Bachelor's degree in Hospitality Management, Business Administration, Healthcare Administration, Organizational Leadership, or related field preferred; Master's degree is a plus.

Responsibilities

• Lead Facilities, Environmental Services (EVS), and Concierge operations across the community.
• Develop and coach department managers to high performance and accountability.
• Oversee departmental budgets, operational performance, and process improvements.
• Enhance the resident experience through exceptional service delivery and hospitality-driven culture.

Skills

Leadership

Budget management

Process improvement

Communication

Strategic planning

Education

Bachelor's degree in Hospitality Management

Master's degree preferred

Job description

• Location 929 W Foster Ave,Chicago, IL, 60640-1491,United States
• Base Pay $110,000.00 - $133,500.00 / Year
• Employee Type Exempt Full-time
• Manage Others Yes

Description

Director of Operations

The Admiral at the Lake is seeking an experienced and people-focused Director of Operations to provide strategic leadership for our Facilities, Environmental Services (EVS), and Concierge teams. As a member of the Executive Leadership Team, you will foster a hospitality-driven, resident-centered culture while ensuring operational excellence across our vibrant senior living community.

In this role, you will lead department managers, strengthen accountability, improve operational processes, oversee departmental budgets, and enhance the resident experience through exceptional service delivery. You'll partner closely with executive leadership to support organizational priorities, lead change initiatives, and ensure seamless day-to-day operations in a 24/7 community.

What We're Looking For

• 5-7 years of progressive senior operations leadership experience in senior living, hospitality, residential services, or luxury residential/condominium management.
• Proven success leading and developing managers while building high-performing teams.
• Experience managing departmental budgets, operational performance, and process improvement initiatives.
• Exceptional communication, relationship-building, and problem-solving skills.
• Bachelor's degree in Hospitality Management, Business Administration, Healthcare Administration, Organizational Leadership, or a related field preferred; Master's degree is a plus.

If you're a collaborative leader who thrives on improving operations, empowering teams, and delivering an outstanding resident experience, we'd love to hear from you.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Healthcare Administration, Organizational Leadership, or a related field preferred; Master's degree preferred.
• 5-7 years of progressive senior operations leadership experience in senior living, hospitality, residential services, or luxury residential/condominium management.
• Demonstrated success leading, coaching, and developing managers and high-performing teams.
• Experience managing departmental budgets, operational performance, and strategic planning.
• Proven ability to improve operational processes, workflows, and service standards.
• Strong leadership, organizational, and decision-making skills in a fast-paced, 24/7 environment.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to lead change initiatives while building strong relationships with residents, staff, and executive leadership.
• Experience with facilities, environmental services, concierge, or hospitality operations is preferred; hands-on technical facilities experience is not required

Summary

The Director of Operations is a key member of the Executive Leadership Team responsible for leading Facilities, Environmental Services (EVS), and Concierge operations at The Admiral at the Lake. This role is focused on creating a hospitality-driven, resident-centered culture while ensuring operational excellence, exceptional service, and strong team performance. The Director provides strategic leadership, develops and coaches managers, oversees departmental budgets, improves operational processes, and partners with executive leadership to enhance the resident experience across our premier senior living community. This is an ideal opportunity for a collaborative, service-oriented leader who excels at building teams, driving continuous improvement, and leading change in a dynamic 24/7 environment.