Director of Operations

PCM Services; Beltsville (MD); Híbrido; USD 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Flexible spending and Dependent care

Paid time off

Paid holidays

401(k) with company match

Employee Referral Program

Career growth opportunities – we PromO

Hybrid work: 2-3 days in office and 2-

Descripción de la vacante

PCM Services is seeking an entrepreneurial Director of Operations in Beltsville, MD to own a P&L within one service line and grow it into a scalable, process-driven business.

You will report to the President, lead the unit's leadership team, and collaborate with sales, account management, and estimating to drive profitable growth. Hybrid work arrangement with DMV travel is included.

Formación

• 10 to 15 years of experience in P&L management and growing a business or business unit.
• At least 5 years leading employees, including managers or supervisors.
• Demonstrated record of hitting revenue and gross margin targets.
• Experience implementing and enforcing standard operating procedures and accountability systems.
• Strong financial acumen: budgeting, forecasting, job costing, and WIP.

Responsabilidades

• Own the business unit's revenue, gross profit, and operating results.
• Build and manage the annual budget and forecast, and take corrective action quickly when results drift.
• Protect gross margin through job costing discipline, labor productivity, material management, and pricing.
• Lead the unit's leadership team and enforce SOPs from sale to close-out.
• Set expectations, measure performance, and coach, develop, or replace as needed.
• Recruit, onboard, and retain field talent to support growth.
• Champion a safety-first culture and ensure compliance with safety requirements.
• Partner with sales and account management to identify opportunities and grow existing accounts.
• Translate market and customer insight into service offerings and growth priorities.
• Ensure operations can deliver on what is sold, on schedule and at target margin.
• Work with estimating to refine estimating models and pricing; ensure competitive pricing.
• Build a scalable business with cross-functional collaboration and process improvements.
• Use data and reporting tools to give the President visibility into the business.

Conocimientos

P&L ownership

Leadership

Budgeting

Forecasting

Process improvement

Cross-functional

Pricing strategy

ERP/BI familiarity

Herramientas

ERP software

BI tools

Descripción del empleo

Position Description

PCM Services is hiring an entrepreneurial operator to run a piece of the business like it's their own as a Director of Operations. In this role you will own the full P&L of one of our service lines and grow it into a scalable, process-driven business. You will report directly to the President and lead the unit's leadership team.

PCM is a specialty contractor based in Beltsville, MD, serving commercial clients across Maryland, Washington DC, and Northern Virginia. Our service lines include electrical, snow and ice management, paving, line striping, waterproofing and restoration, and landscaping.

This is not a frontline customer-facing role. Your job is to run the business: hold your team accountable to PCM's standard operating procedures, partner with fellow leaders to build a business that scales, and work with sales, account management, and estimating to drive profitable growth.

Who we're looking for: A leader. Someone with a solid track record of P&L ownership who wants room to grow into a larger executive role. Who sees their role as a team enabler and is excited to be a key part of growing a business as it scales. Who isn't put off by having to roll up their sleeves and get a little tactical to help the team achieve success.

What you'll own

P&L and financial performance

• Own the business unit's revenue, gross profit, and operating results.
• Build and manage the annual budget and forecast, and take corrective action quickly when results drift.
• Protect gross margin through job costing discipline, labor productivity, material management, and pricing.

Team development and SOP adoption

• Lead the unit's leadership team and hold them accountable for following PCM's standard operating procedures from sale to close-out.
• Set clear expectations, measure performance against them, and coach, develop, or replace as needed.
• Recruit, onboard, and retain field talent to support growth, including adding technicians as volume requires.
• Champion a safety-first culture and ensure full compliance with company and regulatory safety requirements.

Growth with sales and account management

• Partner with the sales and account management team to identify new opportunities, target customers, and expand work with existing accounts.
• Translate market and customer insight into service offerings, capacity plans, and growth priorities.
• Ensure the operation can deliver on what is sold, on schedule and at target margin.

Pricing and estimating

• Work with the estimating team to refine estimating models, production rates, and cost assumptions using actual job performance.
• Ensure work is priced competitively while protecting margin targets.

Building a scalable business

• Collaborate with other business unit leaders and shared services (finance, HR, safety, technology) to standardize how PCM operates.
• Identify process, system, and organizational improvements that allow the unit to grow without adding unnecessary overhead.
• Use data and reporting tools to make decisions and to give the President clear visibility into the business.
• Life Insurance
• Flexible spending and Dependent account
• Paid time off & paid holidays
• 401(k) with company match
• Employee Referral Program
• Career growth opportunities - we promote from within!
• Hybrid: 2-3 days in office and 2-3 days remote, with field and customer site visits across the DMV as the business requires

Position Requirements

Required

• 10 to 15 years of experience in P&L management and growing a business or business unit.
• At least 5 years leading employees, including managers or supervisors.
• Demonstrated record of hitting revenue and gross margin targets.
• Experience implementing and enforcing standard operating procedures and accountability systems.
• Strong financial acumen: budgeting, forecasting, job costing, and WIP.

Preferred

• Background in B2B specialty trades or commercial services.
• Experience partnering with sales and estimating to shape pricing and growth strategy.
• Comfort with ERP, BI, and reporting tools to manage by the numbers.
• Experience scaling a business through process standardization and team building.

Traits we value

• An ambitious leader who wants to grow into a larger executive role.
• A team player who works collaboratively within a group and understands how to accept personal accountability and hold others to a shared standard.
• Someone with a bias for action and follow-through