Director of Operations

Tyler Technologies; Baton Rouge (LA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Tyler Technologies is seeking a Director of Operations in Baton Rouge, LA to lead the Louisiana State Enterprise portal. You will own day-to-day performance, drive growth, and ensure exceptional partner engagement with state agencies.

This role oversees PMs, BAs, and support teams, balancing execution with strategic leadership. You will champion AI adoption, build a culture of ownership, and collaborate with the General Manager to shape long-term strategy and service delivery for Louisiana’s

Qualifications

• 7+ years of experience in operations, consulting, project delivery, or digital services.
• 3+ years leading teams in management or senior leadership roles.
• Experience with government technology, SaaS, or digital services is preferred.

Responsibilities

• Lead the operations team and drive accountability, performance, and growth.
• Establish goals, KPIs, and expectations for teams and projects.
• Oversee delivery of projects with real-time visibility into health, risks, and timelines.
• Coach and develop team members to sustain high performance.
• Partner with key agencies and Tyler divisions to align strategy and execution.

Skills

Leadership

Cross-functional

Operations leadership

Project management

Job description

Overview

Tyler Technologies is seeking a Director of Operations to serve as the operational leader of our Louisiana State Enterprise portal. This is a mission-critical leadership role, functioning as the right hand to the General Manager and owning the day-to-day performance, growth, and success of our state operation. Our team builds and maintains digital services used by citizens across Louisiana every day. The Director of Operations will lead a cross-functional team of project managers, business analysts, and support personnel, ensuring high performance, accountability, and exceptional partner engagement. This role requires a confident, decisive, and highly collaborative leader who can balance execution with strategy, empower their team to deliver results, and represent Tyler as a trusted partner to state agencies. This is a high-impact leadership position that directly shapes the success of Louisiana\'s digital government services, the performance and culture of a growing team, and the future direction of Tyler\'s Louisiana State Enterprise.

Responsibilities

• Operational Leadership & Team Management
  • Serve as the primary leader of the operations team, driving accountability, performance, and professional growth
  • Establish and enforce clear goals, KPIs, and expectations for team members and projects
  • Lead daily and weekly operational rhythms (team meetings, status reviews, prioritization) with confidence and clarity
  • Build a culture of ownership, accountability, and continuous improvement
  • Coach, develop, and when necessary, course-correct team members to ensure consistent performance
• Execution & Delivery Oversight
  • Ensure consistent, predictable delivery of projects and services through strong delegation and oversight
  • Maintain real-time visibility into project health, risks, timelines, and outcomes
  • Drive operational discipline, ensuring that work is completed by the appropriate team members, not absorbed upward
  • Continuously improve processes, workflows, and delivery standards

Partner & Client Leadership

• Act as a primary point of contact and trusted advisor for key state agency partners
• Lead meetings with confidence and communicate clearly, proactively, and professionally
• Build and maintain strong, long-term relationships across agencies and stakeholders
• Ensure consistent, high-quality communication and follow-through across all engagements

Strategic & Financial Ownership

• Partner with the General Manager to drive growth, revenue, and long-term strategy
• Maintain strong understanding of financial performance, forecasting, and payment processing models
• Align team priorities and effort with broader portal goals and revenue opportunities
• Focus on high-impact, long-term initiatives rather than low-value tactical work

Innovation & AI Leadership

• Champion AI adoption, innovation, and process transformation across the operation
• Identify opportunities to leverage AI and emerging technologies to improve:
  • Efficiency
  • Documentation and workflows
  • Service delivery

Partner experience

• Lead the team in adopting modern tools and forward-thinking practices
• Cross-Functional Collaboration
  • Work closely with the Director of Technology and other Tyler divisions to ensure alignment and execution
  • Represent the Louisiana enterprise across Tyler, building strong internal partnerships
  • Support enterprise-wide initiatives and opportunities

Qualifications

• 7+ years of relevant experience in operations, consulting, project delivery, or digital services
• 3+ years leading teams in management or senior leadership capacity
• Experience managing cross-functional teams (PMs, BAs, technical teams)
• Background in government technology, SaaS, or digital services strongly preferred
• Experience with payment processing, financial systems, or public sector operations is a plus

Additional Traits

• Highly intelligent and quick to learn complex systems and environments
• Comfortable operating in a fast-paced, entrepreneurial environment
• Strong bias toward action, ownership, and results
• Passion for innovation and continuous improvement

What Success Looks Like in This Role

• Within the first 6-12 months, the Director of Operations will establish themselves as the clear operational leader and decision-maker for the team
• Create a culture where team members own delivery and outcomes, not leadership stepping in to complete work
• Become a trusted, responsive, and visible partner to key state agencies
• Drive improved project predictability, communication, and accountability
• Shift focus toward strategic growth and long-term initiatives
• Lead meaningful AI-driven improvements across operations

Work Environment

• Hybrid role based in Baton Rouge, Louisiana
• Some in-state travel required

Location

Baton Rouge, Louisiana

Apply Online

Requisition Number: 2026-8945

#LI-Hybrid

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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.