Director of Operations

Dsv Air & Sea SAU; Aurora (IL); Remote; USD 200,000 - 220,000; Full time

Job summary

A major logistics firm is seeking a Director of Operations to lead and guide operational activities across a large region. This role involves setting strategic directions, managing multiple locations, and ensuring client satisfaction. Ideal candidates should have over a decade of logistics management experience, strong leadership skills, and proficiency in financial budgeting. This position offers a competitive salary range of $200,000 to $220,000 annually.

Qualifications

• 10+ years in logistics operations management required.
• 5+ years as a regional operations leader managing multiple locations.
• Must work in various warehouse temperatures.

Responsibilities

• Lead operational activities across large geography.
• Develop and implement regional strategies for growth.
• Supervise General Managers and ensure client satisfaction.

Skills

Logistics operations management

Client-centric approach

Team leadership

Financial budgeting

MS Office proficiency

WMS knowledge

Presentation skills

Education

Bachelor's degree in Engineering, Business or Logistics

Tools

MS Office

Job description

DSV - Global transport and logistics

Location: North Region - Remote eligible

Division: Contract Logistics

Job Posting Title: Director of Operations

Time Type: Exempt

Position Summary

The Director of Operations provides overall direction and guidance to the operational activities of the organization. Provides strategic leadership and management to Operations within a large geographic region. The Regional Director of Operations will strive to maximize growth and profitability while responsibly managing the resources of their region according to the company and client expectations and policies. Develops and implements long and short term strategies to achieve financial and growth targets. Develops emerging talent and successors and creates a work environment that promotes the values of DSV.

Essential Duties and Responsibilities

• Responsible for supporting the Company strategy including growth and transformational initiatives. Develops regional strategies to align with enterprise targets. Ensures targets are achieved and local needs are also met.
• Plans and budgets regional financial targets. Responsible for ensuring results are achieved against targets.
• Ensures operational excellence within and across core services.
• Ensures operational excellence through standardization of existing practices, risk assessment and review of key metrics.
• Provides leadership and creates an environment that fosters passion, teamwork and agility within the organization.
• Ensures initiatives are developed and executed in the selection and development of talent and creates an environment that improves associate engagement.
• Builds and sustains long-term client relationships. Supports local, regional and global sales initiatives by partnering with key clients and delivering a high level of client focus to business initiatives.
• Plans and successfully executes start-up facilities for new business.
• Spearheads teams and partners with clients to trouble-shoot and solve existing issues or problems.
• Contributes as a key member to our sales and solutions team in winning key strategic accounts.
• Develops and implements an operations strategy tailored to our client that identifies opportunities to improve cost control and margin improvement and will lead to organic growth.
• Consistently works within a complex matrixed environment.
• Works collaboratively and establishes solid business relationships with supporting departments including but not limited to: Human Resources, Sales, and Finance.

Supervision and Leadership

The Regional Director of Operations directly supervises General Managers. Responsible for overall management to achieve client satisfaction. Must interpret policies, purposes, and goals of the organization for subordinates. Responsible for performance management of direct reports. Builds bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort.

Qualifications

Education & Experience

• A bachelor's degree in engineering, Business or Logistics or equivalent fields is required.
• A minimum of 10 years logistics operations management experience with big box, e-commerce or specialty retailers and at least 5 years’ experience as a regional operations leader managing multiple locations.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months (temperature range can vary).

Computer Skills

• Strong proficiency in MS Office applications is needed.
• Working knowledge of industry WMS.

Certificates & Licenses

None

Language Skills

• English (reading, writing, and verbal).

Mathematical Skills

• Intermediate mathematical, accounting, and financial skills.

Other Skills

• Excellent verbal, written and visual/presentation communication skills.
• Ability to navigate within a matrixed organizational structure.
• Results-oriented and able to work and meet timelines.
• Ability to work well under pressure and multi-task.
• Demonstrated ability to work in a complex matrix environment across multiple levels within the organization.
• Ability to motivate and inspire others to achieve.
• Ability to question and challenge existing ways of thinking.
• Experience in a client-centric environment with accountability for both operations metrics and client relations.
• Must excel at and enjoy teaming with operations teams and client representatives to troubleshoot and solve existing problems.
• Direct experience preparing budgets and actively participating in financial reviews with an understanding of cost variances.
• Has led high-performing teams; can recruit, develop and motivate talent.
• Ability to motivate and maintain effective working relationships with staff and partners.
• Ability to plan and accomplish goals with a high degree of creativity and latitude.
• Integration experience with the supply chain industry is helpful.

Preferred Qualifications

• Master’s degree preferred.
• Third-party logistics experience is preferred but not required.
• Involvement in relevant professional organizations is desirable.

Core Competencies

• Leader of Others: Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Problem Solving, Independent Contributor.
• Additional: Accountability, Communication / Building Partnership, Customer Orientation, Developing Oneself, Drive for Results, Embracing Change, Problem Solving, Professional Competencies.

Physical Demands

Occasionally: Handling/Fingering, Sitting. Frequently: Bending. Constantly: Walking and Standing. Ability to Lift/Carry and Push/Pull 21-50 pounds. Reach above shoulder, reach outward, squat or kneel.

Work Environment

The work environment typically has low to moderate noise. The physical demands and work environment characteristics described are representative of those encountered while performing essential functions. Reasonable accommodations may be made for individuals with disabilities.

Compensation and Equal Opportunity

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. The pay for this role ranges from $200,000 to $220,000 yearly. Actual pay will be determined based on experience, skills, and qualifications.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law. If you require special assistance or accommodation, please contact Human Resources at [e-mail]. DSV reserves the right to defer or close a vacancy at any time.

About DSV

DSV – Global transport and logistics. Working at DSV means playing in a different league. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.