Director of Operations

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical and Dental plans

Vision insurance

401(k) with matching funds

Hotel room discounts

YouDecide program

Pet insurance

Vacation, Sick and Holiday programs

Discretionary performance bonus

Job summary

HEI Hotels & Resorts is seeking a Director of Operations for Kimpton Sylvan Hotel in Atlanta to support the General Manager across Rooms, F&B, Finance, Sales & Marketing, and Repairs and Maintenance. As a member of the executive team, you will lead operational managers, develop budgets, forecast revenue, and ensure brand standards.

You will hire, train, evaluate staff, address issues, and act as General Manager in their absence; a strong background in hotel operations and financial acumen is

Qualifications

• 3–5 years of management experience in hotel operations.
• Strong knowledge of hotel operations, marketing plans, safety programs, personnel and labor relations.
• Financial management and budgeting experience.
• Excellent verbal and written communication; ability to adapt communication style to different audiences.

Responsibilities

• Support General Manager in managing Rooms, F&B, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve guest satisfaction scores and financial goals.
• Act as General Manager in their absence when necessary.
• Lead operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
• Develop and manage execution of budgets and revenue forecasts; implement controls for expense management.
• Interview, hire, train, develop, evaluate performance, and address disciplinary actions.
• Participate as a member of the Executive Committee to help create and execute financial objectives.
• Ensure compliance with brand SOPs and attendance rules; be available to work regularly.

Job description

About Us

Here in the Empire City of the South, Kimpton Sylvan Hotel stands poised between skyscrapers and tree-canopied estates. Originally constructed in 1952, Kimpton Sylvan is newly reimagined as a boutique hotel perfect for business and leisure travelers alike. Its design pays homage to the building's mid-century roots while looking forward with bold, contemporary art and accents. Of course, design is only the beginning. We've brought a taste of the Buckhead experience right inside our walls. Join us at our restaurant, an old-school supper club serving modern takes on continental American classics. Step up to an elevated bar for a signature Old Fashioned. Wander out to our whimsical garden bar for a glass of wine under thick foliage of mature trees. In fact, the arboreal abundance in our back yard inspired the name "Sylvan"-derived from the Latin word "silva," meaning forest. Upstairs, our rooftop bar is a starlit wind-down before retiring to your guestroom. We can't wait to welcome you to timeless hospitality, Kimpton Sylvan style.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes

Overview

Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary.

Essential Duties and Responsibilities

• Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. *Ensure compliance of brand standard operating procedures and policies.
• Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Minimum 3-5 years of management experience, preferably in both rooms and FandB.
• Computer literacy and financial management required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Able to resolve guest, supervisor, and associate conflicts.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.