Director of Operational Performance

Transdev North America, Inc.; Lombard (IL); Remote; USD 126,000 - 157,000; Full time

Benefits offered by this job

Vacation: 2 weeks

Sick days: 5 days

Holidays: 12 days (8 standard + 4float

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev North America, Inc. is seeking a Director of Operational Performance to drive operational excellence across the U.S. Transit portfolio.

This role partners with regional leaders to identify opportunities, implement sustainable solutions, and deliver measurable results in safety, service, and financial performance. The position requires a strategic, data-driven leader with transit operations expertise and a track record of leading continuous improvement in complex multi-site environments.

Qualifications

• Bachelor’s degree required or 6 years of relevant experience in lieu of degree.
• Experience in supervisory roles and operational oversight preferred.
• Knowledge of transit software and data tools is essential.

Responsibilities

• Review operational performance to identify opportunities for improvement and analytics.
• Develop and implement tools and processes to drive continual improvement across locations.
• Identify best practices to maximize efficiencies at project and national levels.
• Oversee regular Performance Review Meetings at transit locations.
• Manage startups and shutdowns, ensuring targets are met in contracts and finances.
• Provide training on operational tools and processes for staff.
• Lead and guide cross-functional teams on projects.
• Integrate Lean methods into process development.
• Perform other duties as assigned.

Skills

Transit operations

Data analysis

Change management

MS Excel

Education

Bachelor’s degree in Business Administration or related field

Tools

VDS

Mobi Systems

TMS

Cubic

Google Earth

GPS

Job description

Director of Operational Performance

Transdev is seeking a results-driven and strategic Director of Operational Performance to lead operational excellence initiatives across our U.S. Transit portfolio. This leader will partner with regional and local leadership teams to identify performance improvement opportunities, implement sustainable solutions, and drive measurable results in safety, service delivery, operational efficiency, customer satisfaction, and financial performance. The ideal candidate is a collaborative change agent with strong analytical skills, transit operations expertise, and a proven track record of leading continuous improvement efforts within complex, multi-site organizations.

Overview of Position

The Director of Operational Performance is responsible for directing and overseeing the development, implementation, and continuous improvement of programs, processes, tools, and best practices that enhance operational and financial performance across Transdev U.S. Transit locations.

Working closely with Regional Vice Presidents, Assistant Vice Presidents, General Managers, and functional leaders, this role evaluates operational performance, identifies opportunities for improvement, and supports the execution of strategic initiatives designed to improve safety, service reliability, workforce productivity, regulatory compliance, and financial results.

Serving as both a diagnostic and collaborative leader, the Director of Operational Performance leverages data-driven analysis, operational assessments, performance metrics, and industry best practices to drive continuous improvement, strengthen accountability, and promote operational excellence throughout the organization. This position plays a critical role in helping locations achieve business objectives while supporting Transdev's commitment to safe, reliable, and efficient transportation services.

Transdev is proud to offer:

• Competitive compensation package of minimum $126,000.00 – maximum $157,000.00

Benefits include:

• Vacation: minimum of two (2) weeks

• Sick days: 5 days

• Holidays: 12 days; 8 standard and 4 floating

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Reviews operational performance using available reports and data to identify opportunities for improvements and additional analysis.

• In collaboration with other functional leaders, oversee and direct the development and implementation of tools and processes that drive continual incremental improvement at our operational locations.

• Identify best business practices that help maximize efficiencies both at a project level and a national level.

• Oversee, conduct, and manage regular Performance Review Meetings (PRM) at our Transit locations.

• Oversee startups and shutdowns. Act as a resource for guidance and the accountable party meeting our contractual and financial targets in these business activities.

• Provide training to corporate personnel and location management on Transdev operational tools and processes.

• Manages multiple assigned projects independently and gives direction on assigned projects to a cross-functional team.

• Leads, directs, and provide guidance to direct reports.

• Integrates and supports Lean implementation in process development.

• Performs other duties and activities as assigned.

Qualifications :

Education, Licensing, and Certifications:

• Bachelor’s degree in Business Administration, Business, Finance, or another equivalent degree. Relevant experience (6 years minimum) can be considered in lieu of Bachelor’s Degree.

Experience

• 4- 6 years of supervisory experience at progressively higher levels required.

• 3-5 years of experience with operational oversight required.

• Experience at Assistant General Manager, General Manager, or Director level preferred.

• Experience in Transit Management preferred.

Skills and Knowledge Required

• Thorough understanding of transit operations, processes and business metricsand the key levers that drive operational and financial improvement.

• Knowledge of Transit software including but not limited to; Transdev’s proprietary VDS and Mobi Systems, TMS, GBM, or Trapeze Blockbuster and Trapeze para-cutter, a plus; Cubic, Avail, GPS, Transtrack, GFI, Navtrak, Clever Devices, and Google Earth, etc.

• Proficient with Microsoft Office Suite, preferably with Excel, including import and export functions.

• Knowledge of financial literacy concepts in a business setting including budgeting, P&L management, forecasting, and variance analysis.

• Ability to build trust in the field with local staff through integrity, respect, and effective communication.

• Strong organizational, presentation, and communication skills (both oral and written).

• Ability to work independently, efficiently, and accurately with little direct supervision.

• Aptitude to think creatively and strategically to anticipate changing requirements and serve as a change agent within the organization.

This position will require the ability to travel to the corporate and various field locations (50%); most domestic but occasional international travel may be required.

Physical Requirements:

• This position is 100% remote.

• Must be able to work shifts or flexible work schedules as needed.

• The majority of work is accomplished indoors and in air-conditioned or well-ventilated facilities.

• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

• Employees are generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 9529

Pay Group: NF2

Cost Center: 818

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.