Director of Onboard Entertainment & Guest Experience

Disney; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Disney Cruise Line seeks an experienced Cruise Director to lead daily onboard operations for entertainment products and services. You will manage content delivery, collaborate with departments, and develop a premier entertainment operations team while upholding Disney values and safety standards.

Responsibilities include directing all guest events, optimizing show quality, and liaising with ship-wide departments to ensure a consistent guest experience across itineraries.

Qualifications

• Eight or more years of experience in hosting, stage experience, and public speaking.
• Eight+ years in a senior leadership role.
• Experience as Cruise Director or similar ship operations role.
• Understanding crew/entertainer challenges in operations.
• Leadership experience including coaching and mentoring.
• Experience integrating entertainment with multiple lines of business.
• Solid knowledge of entertainment operations procedures.
• Passion for Disney character and show integrity.
• Ability to engage guests enthusiastically and energetically.
• Relates well to audiences of all ages and demographics.
• Self-motivated with ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong administrative skills.
• Demonstrated negotiation, delegation and partnering skills.
• Problem-solving and continuous improvement mindset.
• Proven ability to organize, prioritize and complete tasks on time.

Responsibilities

• Collaborate with partners to define a clear onboard entertainment vision.
• Translate vision into strategic operating plans focused on innovation.
• Direct all guest events and onboard entertainment.
• Ensure daily schedule of events onboard and ashore stays on track.
• Evaluate show quality and brand integrity; recommend future plans.
• Communicate safety and guest information ship-wide.
• Oversee delivery of guest service and measure guest satisfaction.
• Develop a world-class onboard entertainment operations team.
• Lead leadership development and succession planning.
• Hold effective department meetings and liaise with departments.
• Support safety initiatives across entertainment lines of business.
• Oversee financials, revenue generation, and cost containment.
• Coordinate with Executive Director on cross-ship consistency.
• Partner with shore side entertainment leadership on development.
• Analyze itineraries and implement successful entertainment delivery.
• Assist HR with personnel files and reviews; coordinate with Marketing.
• Perform extensive administrative duties.

Job description

Disney Cruise Line seeks an experienced Cruise Director to lead daily onboard operations for entertainment products and services. You will manage content delivery, collaborate with departments, and develop a premier entertainment operations team while upholding Disney values and safety standards.

Responsibilities include directing all guest events, optimizing show quality, and liaising with ship-wide departments to ensure a consistent guest experience across itineraries.