Director of North America Operations

Pattern; Lehi (UT); On-site; USD 180,000 - 240,000; Full time

Job summary

Pattern, a fast-growing ecommerce accelerators company, is seeking a North America Operations Director to architect and scale our physical fulfillment network across multiple sites in the US. The role is a high-level leadership position directing site leaders and coordinating cross-functional partners to optimize performance and customer experience.

We expect 8+ years in operational leadership, proven ability to launch facilities, and strong data-driven decision making.

Qualifications

• 8+ years of operational leadership across multi-site facilities.
• Experience launching and scaling facilities in high-growth environments.
• Demonstrated ability to manage complex P&L and labor planning.
• Strong leadership and mentorship of general managers and site leaders.
• Technical aptitude with data systems; familiarity with SQL a plus.

Responsibilities

• Constant review of performance metrics across North American facilities.
• Lead high-level labor planning and manage thousands of labor hours.
• Develop and mentor a team of General Managers and site leaders.
• Partner with HR, IT, RME and Finance to resolve escalations.
• Drive scalability and operational excellence as network grows.

Skills

Operational leadership

Multi-site management

Labor planning

P&L management

Team mentorship

Data awareness

SQL (basic)

Tools

SQL

Job description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [e-mail].

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a North America Operations Director to architect the future of our physical fulfillment network, scaling operations across multiple sites to fuel our hyper-growth. This is a rare opportunity to serve as a pivotal, high-level leader where your "operational obsession" directly shapes how global brands win on the world’s biggest marketplaces.). This is a full-time role with the option of working at one of our warehouses in Lehi, UT, Las Vegas, NV, Hebron, KY or Bethlehem, PA (future sites considered as well).

What is a day in the life of a Director of north America operations?

• Constant review performance and key operational metrics - such as backlogs, throughput (direct and indirect performance), bin health, attendance, and attrition to immediately address potential issues and maintain building health
• Lead high-level labor planning, managing tens of thousands of labor hours across multiple North American facilities to ensure healthy backlogs and a positive brand experience
• Develop and mentor a team of General Managers and site leaders. Being able to teach, set expectations and hold high level leaders accountable. Fostering leadership growth and network-wide alignment to support current sites and future launch locations.
• Partner cross-functionally with HR, IT, RME and Finance to resolve complex people, inventory or quality escalations, serving as the primary escalation point for all operations-related challenges
• Drive scalability and operational excellence by proactively identifying process gaps and coaching leaders to take decisive action, particularly as the network launches new buildings and grows rapidly

What will I need to thrive in this role?

• 8+ years of operational leadership experience, with a strong preference for multi-site management and experience scaling operations for high-growth organizations
• Demonstrated experience managing complex P&L responsibilities, overseeing large-scale labor planning (managing thousands of labor hours), and driving bottom-line impact on fixed and variable costs
• Proven track record in launching new facilities, hiring and developing salaried leadership teams, and scaling operations while maintaining rigorous quality standards
• Exceptional operational fortitude while consistently being proactive in monitoring performance metrics to anticipate and solve problems before they elevate
• Strong technical aptitude with an understanding of systems and data. A plus if familiarity with SQL or utilizing AI agents to drive operational efficiencies
• Demonstrated foresight to "see around the corner" - planning for future growth and roadblocks while maintaining high standards and taking decisive action without requiring explicit direction

What does high performance look like?

• Demonstrate "operational obsession" by proactively monitoring network performance metrics and operational health, maintaining a consistent pulse on the business without waiting for issues to be surfaced
• Anticipate and resolve operational challenges with foresight, addressing potential 'cracks in the ship' at scale and taking decisive action before being directed
• Drive bottom-line results and operational improvements by effectively influencing and coaching other site leaders to meet high standards, rather than relying solely on direct intervention
• Uphold a 'super high bar' for talent, processes, and structural integrity, ensuring that operational quality and efficiency consistently exceed standard expectations
• Partner with tech and brand partners to improve operational and brand experience

What is my potential for career growth?

Pattern is growing, which means we are able to create expansive career advancement paths as we launch new buildings and enter new markets. Joining us at this stage offers a unique trajectory to grow your leadership scope alongside the network, with unmatched exposure to high-level strategic planning and mentorship.

What does success look like in the first 30, 60, 90 days?

30 Days: Learning & Assessment

• Baseline operational metrics like throughput, cost, and attrition to define 'good' performance.
• Meet with regional GMs and site leaders to assess team dynamics, challenges, and development needs.
• Audit standard operating procedures against network expectations to identify immediate refinement opportunities.