Director of Major Accounts

Ciminelli Real Estate Corporation; Buffalo (NY); On-site; USD 117,000 - 143,000; Full time

Job summary

Ciminelli Real Estate Corporation is seeking a Director, Major Accounts to lead a national banking equipment services program supporting approximately 1,000 branch locations. The role owns the full service lifecycle, from intake and pricing through project execution, billing coordination, and continuous improvement.

You will supervise the Major Accounts team, coordinate with client Facility Managers, branch representatives, project managers, and vendor partners, and ensure profitability, strong

Qualifications

• 5-10% annual travel to visit clients or vendors
• Strong project management experience, ideally in a related industry
• Proactive communicator who prioritizes work quality and meeting or exceeding client expectations
• Ability to balance business operations and financial outcomes
• Collaborative problem solving with internal and external stakeholders
• Comfort working with high-volume clients

Responsibilities

• Serve as the primary operational and strategic point of contact for approximately 28 client Facility Managers responsible for portfolios across the country.
• Provide leadership, direction, and accountability for the Major Accounts team through coaching, mentoring, and performance management.
• Develop and maintain strong working relationships with client Facility Managers, branch representatives, project managers, construction teams, internal departments, and vendor partners.
• Provide executive-level communication and oversight regarding maintenance activities, service requests, repair work, equipment replacements, equipment installations, and project schedules.
• Lead operational review meetings, business reviews, and project status discussions with clients and internal stakeholders.
• Develop and implement scalable workflows, operational processes, and service-delivery strategies to support high volumes of scheduled and unscheduled service and project requests.
• Monitor performance against contractual service level agreements (SLAs), response requirements, completion targets, and reporting commitments, ensuring consistent service delivery and client satisfaction.
• Provide oversight of the intake and execution of scheduled and unscheduled project requests, including coordination with vendor partners to obtain project scope details, technical requirements, schedules, and pricing.
• Oversee projects and programs from initiation through completion, ensuring quality, schedule, budget, and client expectations are achieved.
• Conduct regular reviews of project turnover, operational performance, and billing activities in collaboration with the Accounting Department to ensure profitability and identify opportunities for improvement.
• Ensure approved proposals, change orders, and completed work are accurately reflected in client billing and financial reporting.
• Monitor profitability, project margins, financial performance, and key operational metrics across assigned accounts.
• Lead budgeting, forecasting, and operational reporting activities to support organizational and client objectives.
• Drive continuous improvement initiatives focused on operational efficiency, service delivery, client satisfaction, and financial performance.
• Provide strategic oversight of vendor relationships, performance, and network effectiveness to ensure quality service delivery and cost management.

Skills

Project management

Client management

Communication

Operations & finance

Collaboration

Travel ability

Job description

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• Base Pay $130,000.00 / Year

Description

The Director, Major Accounts, is responsible for the leadership, execution, and continuous improvement of a national banking equipment services program supporting approximately 1,000 branch locations nationwide.

This position serves as the operational lead for service delivery and is responsible for overseeing preventative maintenance, equipment repairs, replacement and installations, and project work associated with branch remodels, relocations, renovations, and new branch openings.

The Director of Major Accounts owns all project and service lifecycle, including intake, pricing, proposal development, client approvals, project execution, communication, reporting, vendor management, invoice review, and billing coordination.

Position Responsibilities

• Serve as the primary operational and strategic point of contact for approximately 28 client Facility Managers responsible for portfolios across the country.
• Provide leadership, direction, and accountability for the Major Accounts team through coaching, mentoring, and performance management.
• Develop and maintain strong working relationships with client Facility Managers, branch representatives, project managers, construction teams, internal departments, and vendor partners.
• Provide executive-level communication and oversight regarding maintenance activities, service requests, repair work, equipment replacements, equipment installations, and project schedules.
• Lead operational review meetings, business reviews, and project status discussions with clients and internal stakeholders.
• Develop and implement scalable workflows, operational processes, and service-delivery strategies to support high volumes of scheduled and unscheduled service and project requests.
• Monitor performance against contractual service level agreements (SLAs), response requirements, completion targets, and reporting commitments, ensuring consistent service delivery and client satisfaction.
• Provide oversight of the intake and execution of scheduled and unscheduled project requests, including coordination with vendor partners to obtain project scope details, technical requirements, schedules, and pricing.
• Oversee projects and programs from initiation through completion, ensuring quality, schedule, budget, and client expectations are achieved.
• Conduct regular reviews of project turnover, operational performance, and billing activities in collaboration with the Accounting Department to ensure profitability and identify opportunities for improvement.
• Ensure approved proposals, change orders, and completed work are accurately reflected in client billing and financial reporting.
• Monitor profitability, project margins, financial performance, and key operational metrics across assigned accounts.
• Lead budgeting, forecasting, and operational reporting activities to support organizational and client objectives.
• Drive continuous improvement initiatives focused on operational efficiency, service delivery, client satisfaction, and financial performance.
• Provide strategic oversight of vendor relationships, performance, and network effectiveness to ensure quality service delivery and cost management.

Desired experience and skills:

• Ability to travel 5-10% annually to visit clients or vendor partners and to attend industry events
• Strong project management experience, ideally in a related industry
• Proactive communicator who prioritizes work quality and meeting or exceeding client expectations
• Ability to balance business operations and financial outcomes
• Collaborative problem solving with internal and external stakeholders
• Comfort working with high-volume clients

Compensation:

• The midpoint rate of pay for this position is $130,000 per year.
• Base rate may fluctuate above or below midpoint, and is determined by a number of critical factors, including but not limited to: required experience, skill set needed, and financial and people management scope.

Equal Employment Opportunity is a priority for Ciminelli. Employment is based upon personal capabilities and qualifications without discrimination on the basis of race, color, creed, religion, sex, national origin, age, disability, marital status, citizenship status, military status, sexual orientation, victims of domestic violence, protected veterans status, gender identity, genetic information, genetic predisposition or carrier status and any other category protected by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This includes compensation based upon external and internal job worth in order to provide fair and competitive wages to employees.