Director of Legal Support & Paralegal Operations

Nixon Peabody LLP; Boston (MA); Hybrid; USD 164,000 - 252,000; Full time

Job summary

Nixon Peabody LLP in Boston is seeking a Director of Legal Support Services to provide strategic leadership and operational oversight of paralegal services, docketing, and practice group support. This role supports multiple offices and offers a hybrid work arrangement.

The position requires a minimum of 10 years in legal support operations, a Bachelor's degree, and strong leadership, collaboration, and change-management skills.

Qualifications

• Minimum of 10 years in legal support operations or related management.
• Bachelor's degree required; professional degree preferred.
• Experience with docketing, calendaring, and litigation support.
• Strong leadership and change management skills.

Responsibilities

• Lead firmwide strategy for legal support services including paralegal operations.
• Develop scalable support models aligned with business objectives.
• Oversee paralegal program staffing, performance, and development.
• Collaborate with practice group leaders to meet client needs.
• Monitor utilization, workload balancing, and profitability.

Skills

Leadership

Communication

Change management

Strategic planning

Stakeholder collaboration

Paralegal operations

Education

Bachelor's degree

Paralegal certificate/J.D./MBA preferred

Job description

Nixon Peabody LLP in Boston is seeking a Director of Legal Support Services to provide strategic leadership and operational oversight of paralegal services, docketing, and practice group support. This role supports multiple offices and offers a hybrid work arrangement.

The position requires a minimum of 10 years in legal support operations, a Bachelor's degree, and strong leadership, collaboration, and change-management skills.