Director, Legal Support & Docketing (Hybrid)

Nixon Peabody LLP; Washington, Baltimore (District of Columbia, MD); Hybrid; USD 164,000 - 252,000; Full time

Benefits offered by this job

Health benefits

Job summary

Nixon Peabody LLP is seeking a Director of Legal Support Services to lead paralegal operations, docketing, and practice group support. The role oversees staffing, budgeting, and process improvements across offices, with strong emphasis on data-driven service delivery.

The position requires a decade of experience in legal support, a Bachelor’s degree, and leadership excellence. A hybrid work arrangement is available to balance in-office collaboration and remote work.

Qualifications

• Minimum of 10 years of progressive experience in legal support operations.
• Bachelor’s degree required; advanced degree preferred.
• Strong leadership, budgeting, and change-management capabilities.

Responsibilities

• Leads firmwide strategy for legal support including paralegal operations.
• Develops scalable support models aligned with business objectives.
• Oversees staffing, performance, workload balancing, and career progression.
• Monitors paralegal utilization, realization, leverage, and overtime.
• Collaborates with practice group leaders to optimize service delivery.
• Partners with IT, eDiscovery, and Records teams for tool adoption.

Skills

Leadership

Change management

Communication

Relationship building

Strategic planning

Education

Bachelor’s degree

Paralegal certificate/J.D./MBA/MPA or equivalent

Tools

Docketing systems

Calendaring systems

Document management

Timekeeping & billing

Matter management

eDiscovery tools

AI-enabled legal tools

Job description

Nixon Peabody LLP is seeking a Director of Legal Support Services to lead paralegal operations, docketing, and practice group support. The role oversees staffing, budgeting, and process improvements across offices, with strong emphasis on data-driven service delivery.

The position requires a decade of experience in legal support, a Bachelor’s degree, and leadership excellence. A hybrid work arrangement is available to balance in-office collaboration and remote work.