Director of Lab Services Development

JLL; San Francisco (CA); Remote; USD 175,000 - 200,000; Full time

Job summary

JLL seeks a Director of Scientific Support Services Development who will steer growth in the life sciences sector, through fostering client relationships and directing product delivery. This key executive role demands extensive experience in commercial sales and solutions development to ensure successful project execution and innovative problem-solving.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements

Qualifications

• 10+ years of commercial / sales experience required.
• 10+ years of life sciences experience.
• 5+ years of solutions development experience.

Responsibilities

• Act as a Trusted Advisor to Life Science Account Directors.
• Demonstrate creative thinking and proactive management.
• Develop Account Renewal Roadmap with marketing.

Skills

Communication

Problem Solving

Project Management

Creative Thinking

Education

Bachelor’s degree

Job description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose :

The Director of Scientific Support Services Development will be a key life sciences executive and will liaise with managing directors and account leaders to ensure successful, accelerated growth. This strategic role is focused on the development of the business aligned to organic growth through the management of product delivery and renewal activity. This role also has critical tactical responsibilities as a team collaborator and hands-on executive.

This resource will build a strong relationship with the Client Growth Sales team and the WD Products and Solutions Development organizations to ensure only appropriate and robust products and technologies are being proposed.

What this job involves :

• Act as a Trusted Advisor to Life Science Account Directors and develop / own growth from need to execution.
• Demonstrate creative thinking, ability to solve complex problems, and proactive management in bringing innovative ideas and solutions to the client. Ensure effective rollout.
• Maintain regular contact with Account Directorsand other key stakeholders to keep pursuits moving ahead and closing deals.
• Grow LS Revenue and CI annually.
• Own competitive RFP and / or change control processes for account scope changes.
• Develop Account Renewal Roadmap with marketing and accounts and lead interdisciplinary teams to execute renewal strategies.
• Proactively identify innovations and / or best practices that can be applied across accounts / clients.
• Track and communicate success stories to ensure high awareness and engagement.
• Identify critical priorities for each account project and align organizational stakeholders.
• Escalate risks throughout the organization appropriately.
• Provide regular updates on opportunity pipeline to Account Directors.
• Develop and maintain growth management processes.
• Maintain a working knowledge of Work Dynamics and JLL Technology (JLLT) product and service offerings.
• Stay abreast of industry and client trends; provide inputs on pricing and future solutions.
• Other duties as assigned.

Requirements

Bachelor’s degree required.

10+ years of commercial / sales experience.

10+ years of life sciences experience.

5+ years of solutions development experience.

Excellent communication and presentation skills.

Demonstrated ability to manage multiple projects simultaneously.

Successful Candidate Should Have :

Strategic mindset —the ability to see the business's big picture and future direction

and translate this into achievable growth opportunities.

Client-centric external – lead with an understanding of Life Sciences clients’

pains / demands and be skilled at meeting those needs with JLL solutions technologies and products.

Client-centric internal : Lead with an understanding of JLL account structure, scope, and long-term roadmap, working with leadership to help them present solutions to impress clients.

Customer Service- dedicated to exceeding client’s expectations, ensuring

excellence in delivery is achieved through the right solution.

Influential – persuasive yet instills confidence among stakeholders, eager to drive change and obtain results.

Connector – can bring together various constituents across the organization to help drive client solutions.

Thrives in Ambiguity- can navigate a complex, multi-faceted organization with multiple stakeholders.

Depth of knowledge—demonstrates understanding of JLL business lines, the JLL technologies portfolio, WD products and services, and overall Life Sciences industry trends.

Estimated total compensation ran for this position is :

175,000.00 – 200,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location :

Remote –Andover, MA, Boston, MA, Chicago, IL, Dallas, TX, Houston, TX, New York, NY, San Diego, CA, San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

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