Director of IT Service Management Operations

Mitchell Martin Inc.; New York (NY); On-site; USD 154,000 - 220,000; Full time

Job summary

A leading company seeks a Director of IT Service Management Operations in New York City. This role involves overseeing incident, change, problem, and release management processes to ensure stability and continuous improvement of IT services. The ideal candidate will have over 15 years of experience and excel in team leadership and operational excellence.

Qualifications

• Minimum of 15 years of experience in IT Service Management in a leadership role.
• Proven track record of leading and managing high-performing teams.
• Certifications in relevant areas are highly desirable.

Responsibilities

• Lead and manage the IT Service Management Operations team.
• Oversee processes for Incident Management to minimize business impact.
• Implement Problem Management strategies to identify root causes.

Skills

Leadership

Analytical skills

Problem-solving skills

Interpersonal skills

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

Director of IT Service Management Operations

Director of IT Service Management Operations

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Title: Director of IT Service Management Operations

Location: Northeast Region (Onsite)

Employment Type: Full Time

Compensation

Pay Range: $154000k-$220000K

Description

Join a dynamic team as a leader in IT Service Management Operations.

Execute daily operations and governance of Incident, Change, Problem, and Release Management.

Collaborate with IT teams and stakeholders for process improvement and automation opportunities.

Ensure stability, reliability, and continuous improvement of IT services.

Key Responsibilities

Lead and manage the IT Service Management Operations team, providing guidance and support.

Oversee processes for Incident Management to minimize business impact.

Manage Change Management processes for efficient implementation of changes.

Implement Problem Management strategies to identify root causes and prevent incident recurrence.

Coordinate Release Management activities for smooth software deployments.

Utilize framework principles to drive continuous improvement and service delivery.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field.

Minimum of 15 years of experience in IT Service Management in a leadership role.

Extensive knowledge and hands-on experience with framework principles.

Proven track record of leading and managing high-performing teams.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work effectively under pressure and manage multiple priorities.

Certifications in relevant areas are highly desirable.

Core Technologies

Service Management Platform | Incident Module | Problem Module | Change Module | Release Module

Contact Information

Nadine Ghabrial, [e-mail]

Benefits

Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks

EEO Statement

Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Information Technology

• Industries

  Banking

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