Director of IT Operations & Network Services

Molina Healthcare; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Molina Healthcare seeks a senior IT operations leader to drive enterprise infrastructure and IT service delivery. You will oversee performance, reliability, and the coordination of business requests into actionable IT work, ensuring alignment with SLAs and organizational goals.

In collaboration with business leaders, you will monitor trends, manage risks, and champion improvements across data, applications, services, and project portfolios to enhance efficiency and customer experience.

Qualifications

• Translates business needs into IT requirements with cost/benefit analysis.
• Provides strategic IT leadership to align services with enterprise goals.
• Champions IT service management processes and performance metrics.

Responsibilities

• Leads enterprise IT operations and infrastructure initiatives.
• Monitors SLA/OLA performance and service health across systems.
• Collaborates with leaders to define IT performance metrics and reporting.
• Drives process improvements to increase efficiency and reliability.
• Builds relationships with stakeholders to set expectations and manage risk.
• Guides triage, prioritization, and solutioning for IT projects.

Skills

ITSM Leadership

SLA Monitoring

Stakeholder Mgmt

Project Management

Business Analysis

Job description

Molina Healthcare seeks a senior IT operations leader to drive enterprise infrastructure and IT service delivery. You will oversee performance, reliability, and the coordination of business requests into actionable IT work, ensuring alignment with SLAs and organizational goals.

In collaboration with business leaders, you will monitor trends, manage risks, and champion improvements across data, applications, services, and project portfolios to enhance efficiency and customer experience.