Director of Intake — Bilingual Lead, Onboarding & Conversion

My Rights Law Group; Rancho Cucamonga (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Generous PTO and paid holidays

CLE stipend

Team lunches and wellness events

Occasional office dogs

Job summary

My Rights Law Group is seeking a Director of Intake (Bilingual Preferred) to design scripts, coach empathy, and raise conversion rates. You will lead a team of intake specialists, focusing on strong client-first communication and legal services context.

This role requires 3–5 years in intake or call-center leadership, CRM expertise, and a stellar phone presence. The company offers Medical, dental, vision, 401(k) with match, generous PTO and paid holidays, CLE stipend, team lunches, wellness

Qualifications

• 3–5 years in intake or call-center leadership, preferably in legal services.
• CRM proficiency and strong phone presence.
• Experience building scripts and QA teams.

Responsibilities

• Recruit, train, and QA a team of intake specialists.
• Build automated follow-up sequences.
• Report weekly on lead volume, speed-to-answer, and signed-case percentages.

Skills

Intake leadership

CRM expertise

Phone presence

Team training

Tools

CRM platforms

Job description

Director of Intake (Bilingual Preferred)

Home / Careers / Director of Intake (Bilingual Preferred)

Director of Intake (Bilingual Preferred)

Why This Role Matters

First impressions close clients. You’ll design scripts, coach empathy, and raise conversion rates.

Top Duties

• Recruit, train, and QA a team of intake specialists.
• Build automated follow-up sequences.
• Report weekly on lead volume, speed-to-answer, and signed-case percentages.

Must-Haves

3–5 years intake or call-center leadership (legal a plus), CRM expertise, stellar phone presence.

• Medical, dental, vision, 401(k) with match
• Generous PTO and paid holidays
• CLE/professional-development stipend
• Team lunches, wellness events, and occasional office dogs

How to Apply

Emailcover letter & résumé (PDF)with subject “Director of Intake – [Your Name]” to [e-mail] . Include salary expectations and earliest start date.

My Rights Law is an Equal Opportunity Employer committed to diversity, equity, and inclusion in the workplace. We welcome applicants of all backgrounds and experiences.

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