Director of Inside Technical Service

Guardian Protection Products; St. Louis (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Carboline, a St. Louis-based coatings manufacturer, seeks a Director of Inside Technical Service to lead the Inside Technical Service team and serve as a key partner to Sales, Operations, Quality, and customers.

You will shape technical strategy, mentor engineers, support major customer initiatives, and help Carboline deliver industry-leading coating solutions and service. The role emphasizes leadership, customer-facing communication, and driving continuous improvement across departments, with

Qualifications

• Bachelor's degree in a technical or business-related field or equivalent experience.
• Minimum 5 years of Technical Service experience.
• Minimum 5 years of leadership/management experience.
• Strong customer-facing communication and problem-solving skills.

Responsibilities

• Lead, develop, and mentor Inside Technical Service Engineers.
• Partner with Sales Leadership and Commercial teams to drive growth and resolve complex challenges.
• Serve as a senior technical resource for key customers on projects and issues.
• Collaborate with Quality, Manufacturing, R&D and Operations to improve product performance.
• Drive quality initiatives and ISO compliance, supporting audits and continuous improvement programs.

Skills

Leadership experience

Customer-facing communication

Problem-solving

Cross-functional influence

Continuous improvement

Education

Bachelor's degree in a technical or business field

Job description

JOB DESCRIPTION

Title: Director of Inside Technical Service

Summary

Carboline is seeking a Director of Inside Technical Service to lead our Inside Technical Service team while serving as a key partner to Sales, Operations, Quality, and our customers. In this highly visible leadership role, you will guide technical strategy, mentor a team of technical experts, support major customer initiatives, and help ensure Carboline continues to deliver industry-leading coating solutions and service.

Minimum Requirements

• Bachelor's degree in a Technical or Business-related field, or equivalent combination of education and experience.
• Minimum of 5 years of Technical Service experience.
• Minimum of 5 years of leadership, supervisory, or management experience.
• Strong customer-facing communication and problem-solving skills.
• Demonstrated ability to lead teams, influence cross-functional stakeholders, and drive continuous improvement initiatives.

Physical Requirements

• Primarily office-based role with extended computer use.
• Occasional lifting of up to 50 lbs.
• Exposure to manufacturing, laboratory, and customer job-site environments as needed.
• Ability to travel up to 50%, including overnight travel.

Essential Functions

• Lead, develop, and mentor Technical Service Engineers, fostering a culture of technical excellence, customer focus, and continuous improvement.
• Partner closely with Sales Leadership and Commercial teams to support business growth, strengthen customer relationships, and resolve complex product or application challenges.
• Serve as a senior technical resource for key customers, helping drive successful project outcomes and long-term customer satisfaction.
• Collaborate with Quality, Manufacturing, R&D, and Operations teams to identify root causes, implement corrective actions, and improve overall product performance.
• Drive quality initiatives, support ISO compliance efforts, and advance internal auditing and continuous improvement programs.
• Provide technical leadership on challenging projects, coating performance issues, and field application concerns.
• Review and evaluate corporate allowance requests while partnering with internal stakeholders to minimize business impact and improve customer outcomes.
• Maintain expertise in industry standards, regulations, and best practices, including NACE/AMPP, SSPC, ANSI, AWWA, maritime, and other relevant specifications.
• Communicate market trends, technical advancements, and regulatory developments to commercial and operational teams.
• Support the development and execution of departmental strategies that align with Carboline's growth objectives and customer commitments.
• Champion Carboline's commitment to safety, quality, and operational excellence.

Who We Are

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.

What We Offer

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Equal Opportunity

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

"In order to be the best, we must hire the best."