Director of Infrastructure

Insight Global; Austin (TX); On-site; USD 214,000 - 321,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Job summary

Insight Global seeks a Director of Infrastructure & Operations in Austin to lead enterprise infrastructure, cloud, Epic infrastructure, networking, and end-user technology. The role focuses on readiness for a new hospital, scaling capabilities, and improving IT customer experience.

The leader will own Azure strategy, drive reliability, disaster recovery, and incident response, and manage budgets, vendors, and people across multiple technology domains. Strong healthcare infra background required.

Qualifications

• Direct infrastructure ownership for an organization that owns and operates its own Epic environment.
• Infrastructure leadership experience within a hospital or health system.
• Customer-facing IT leadership across service desk, desktop support, customer success, ITSM, or similar functions, with demonstrated service improvements.
• Experience leading a significant infrastructure build, modernization, expansion, integration, or scaling initiative.
• Meaningful Microsoft Azure/hybrid-cloud infrastructure experience at the leadership or architecture level.
• 7+ years of progressive enterprise infrastructure leadership across multiple technology areas.
• Experience with reliability, disaster recovery, major incident response, vendors, budgets, and people leadership.
• Bachelor’s degree in a related field.

Responsibilities

• Lead enterprise infrastructure and end-user technology/customer success teams.
• Improve IT support, SLAs, escalations, response times, and overall customer experience.
• Own Azure strategy and provide leadership over Epic infrastructure.
• Lead technology and infrastructure readiness for a new hospital.
• Modernize and scale networking, cloud, compute, and related infrastructure.
• Own reliability, disaster recovery, incident management, service metrics, key vendors, budgets, and team development.
• Present infrastructure strategy, risks, investments, and performance to executive leadership.

Skills

Azure leadership

Epic ownership

IT leadership

Vendor management

People leadership

Customer success

Education

Bachelor’s degree

Tools

ServiceNow

Job description

Schedule: Standard business hours with leadership oversight of mission-critical technology operations

Insight Global is seeking a Director of Infrastructure & Operations for a leading academic healthcare organization in Austin. This leader will oversee enterprise infrastructure, cloud, Epic infrastructure, networking, and end-user technology while helping prepare the organization for significant future growth and new hospital operations.

The ideal candidate combines healthcare infrastructure leadership with direct Epic ownership, Azure expertise, large-scale transformation experience, and a track record of improving the IT customer experience.

Responsibilities

• Lead enterprise infrastructure and end-user technology/customer success teams.
• Improve IT support, SLAs, escalations, response times, and overall customer experience.
• Own Azure strategy and provide leadership over Epic infrastructure.
• Lead technology and infrastructure readiness for a new hospital.
• Modernize and scale networking, cloud, compute, and related infrastructure.
• Own reliability, disaster recovery, incident management, service metrics, key vendors, budgets, and team development.
• Present infrastructure strategy, risks, investments, and performance to executive leadership.

Required Qualifications

• Direct infrastructure ownership for an organization that owns and operates its own Epic environment. Community Connect alone does not qualify.
• Infrastructure leadership experience within a hospital or health system.
• Customer-facing IT leadership across service desk, desktop support, customer success, ITSM, or similar functions, with demonstrated service improvements.
• Experience leading a significant infrastructure build, modernization, expansion, integration, or scaling initiative.
• Meaningful Microsoft Azure/hybrid-cloud infrastructure experience at the leadership or architecture level.
• 7+ years of progressive enterprise infrastructure leadership across multiple technology areas.
• Experience with reliability, disaster recovery, major incident response, vendors, budgets, and people leadership.
• Bachelor’s degree in a related field.

Preferred Qualifications

• New hospital or greenfield infrastructure buildout.
• ServiceNow experience.
• Academic medical center experience.
• Automation/self-service initiatives.

Interview Process

Four rounds, including one in-person interview. Flight and hotel expenses are covered for candidates traveling to Austin.

$213,678 to $320,518 per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].