Director of Implementation & Customer Experience

Get 100; United States; Remote; USD 216,000 - 243,000; Full time

Job summary

Get 100 seeks a Director of Implementation & Customer Experience to manage post-sale onboarding journeys in a remote role. This leadership position demands strong project management and stakeholder skills, as you will build scalable processes and ensure customers have exceptional experiences with our fraud prevention platform.

Benefits

Competitive salary and equity

Flexible remote-first work environment

Opportunity to shape foundational functions

Qualifications

• 5–7+ years of B2B SaaS implementation experience required.
• Experience in multifamily sector preferred.
• Strong project management skills with complex rollouts.

Responsibilities

• Lead end-to-end implementations across product suite.
• Define and refine implementation processes and tooling.
• Collaborate cross-functionally to improve onboarding outcomes.

Skills

Project Management

Stakeholder Management

Customer Experience

Communication

Automation

Tools

Salesforce

HubSpot

Zapier

Job description

Director of Implementation & Customer Experience

Director of Implementation & Customer Experience

Direct message the job poster from Get 100

Marketing Director l Brand Consultant l Operationalizing Processes & Platforms l Driving Operational Efficiency Over 1MM+

Location: Remote (US-based) | Reports to: CEO | Role Type: Full-Time

About 100

100 is the first fraud-prevention platform built with the rental industry, not around it. We work with the largest property managers in the country to stop fraud at the source, accelerate onboarding, and build real trust across the rental ecosystem. We stop fraud before it starts and match real renters to homes they can actually afford.

As we scale rapidly, we're looking for a Director of Implementation & Customer Experience to be a core member of this team. Owning the entire post-sale onboarding journey and laying the foundation for a repeatable, scalable implementation engine.

Why This Role Matters

We’ve proven product-market fit, landed marquee enterprise accounts, and are scaling fast. As our implementation leader, you’ll:

• Own the post-sale handoff through go-live across our product suite
• Partner closely with Sales, Product, Engineering, and Customer Success to deliver a white-glove experience
• Build scalable systems and workflows that shorten time-to-value and make implementation a competitive advantage
• Hire and develop a world-class implementation team as we grow

What You’ll Do

• Lead end-to-end implementations — from contract signature to customer go-live — across complex property management tech stacks
• Define and refine our implementation playbook, processes, and tooling
• Identify and eliminate bottlenecks in the workflow (e.g., integrations, setup dependencies, training gaps)
• Act as a trusted advisor to our customers — setting clear expectations, managing timelines, and driving adoption
• Collaborate cross-functionally with Sales, Product, Engineering, and CS to continuously improve onboarding outcomes
• Build reporting and visibility around key metrics: time-to-value, onboarding completion rate, NPS, activation rate
• Scale the function: define hiring needs, mentor early team members, and build a best-in-class CX engine

What You Bring

• 5–7+ years of experience in B2B SaaS implementation, onboarding, or customer delivery roles – multifamily experience required (startup experience highly preferred)
• Strong project management skills with a track record of leading complex, cross-functional rollouts
• Experience with systems like Salesforce, HubSpot, Zapier, and/or industry-specific integrations (PMS, billing/payments, identity/fraud tooling)
• Strategic builder with a bias for action — you’re comfortable getting into the weeds while designing for scale
• Strong communication and stakeholder management skills — both internally and externally
• Deep empathy for the customer and a passion for delivering exceptional experiences

What Success Looks Like (First 6–12 Months)

• You’ve successfully implemented our largest clients with clear wins in timeline, customer satisfaction, and adoption
• There’s a refined, documented playbook in place that future team members can follow
• You’ve identified opportunities to automate or streamline parts of the onboarding flow
• Customers rave about our implementation experience — and it’s helping close new deals
• Competitive salary and equity
• Flexible, remote-first work environment
• Opportunity to shape a foundational function at a fast-growing company
• Work with a mission-driven team solving real problems in the housing industry

Join us in redefining trust in the way we rent.

To apply, please send your resume and a short note to [e-mail]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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