Director of Human Resources

Pyramid Maryland Ave Management LLC; United States; On-site; USD 150,000 - 165,000; Full time

Benefits offered by this job

Bonus potential

401k matching

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Pyramid Global Hospitality is seeking a dynamic HR Leader to serve as the Director of Human Resources for The Potomac Hotel, Washington, D.C. You will be responsible for strategic people operations, executive-level presence, and ensuring compliant, efficient HR practices across the property.

Join a CARE culture that emphasizes development, collaboration, and guest-centric service. Competitive compensation with bonus potential and a comprehensive benefits package awaits the right leader.

Qualifications

• Proven track record as a people operations leader in a hotel or resort.
• 5+ years of HR Director or higher experience.
• Degree in HR, Hospitality, or Travel & Tourism Management; HR certification preferred.
• Resort/hotel experience required; Marriott experience preferred.
• Thorough knowledge of federal, state, and city HR laws and union relations.

Responsibilities

• Lead HR strategy and operations for The Potomac Hotel and other properties.
• Provide executive-level HR guidance and be highly visible to staff.
• Oversee recruiting, onboarding, training, and employee development.
• Manage employee relations, compensation, benefits, and legal compliance.
• Partner with department managers to align workforce with service goals.

Skills

Leadership

HR strategy

Employee relations

Communication

Multitasking

Education

College degree in HR / Hospitality or related

HR certification preferred

Tools

Workday

Workday Recruit

Microsoft Office

Job description

Company Overview

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Property Overview

Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city’s most recognizable landmarks. At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you’ll join Pyramid Global Hospitality’s People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience. Whether you’re beginning your hospitality career or ready for your next opportunity, you’ll find a supportive environment where your contributions matter. If you’re passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C.

Position Overview

We are looking for a strong, people-focused, dynamic HR Leader as the Director of Human Resources for the fast‑paced and exciting Potomac Hotel. The Human Resources Director is responsible for ensuring the efficient administration and management of all human resources/people operations functions. The Human Resources Director serves on the Executive Committee and must be highly visible to employees throughout the hotel. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities

• Positive Culture Builder within our People-First organization.
• Strategic leadership for HR teams at both properties.
• Recruiting, Hiring, Onboarding
• Training and mentoring
• Employee recognition and retention champion. We love to celebrate successes!!!
• Impactful leader in employee relations matters.
• Strong mentor to department managers and team.
• Wage & benefit administration.
• Worker's compensation management.
• Compliance with statuary requirements and all Federal and state laws.
• Budgeting and the coordination of related activities in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives.
• Making sure employees are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of all training programs.
• Making sure the hotel's HR function complies with all state and federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating any new requirements.
• Maintaining all hotel personnel records and Human Resource files, ensuring confidentiality.

Qualifications

• A proven track record as a successful people operations leader at a hotel or resort Human Resources Director.
• 5 years of progressive Human Resources Director or above experience required.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Human Resources, Hospitality, or Travel & Tourism Management. HR certification preferred.
• Resort, hotel or hospitality experience required.
• Marriott experience preferred.
• Thorough knowledge of Federal, State, and City laws pertaining to HR.
• Union labor relations experience required.
• Exceptional leadership and communication skills.
• Strong analytical, problem solving & organization skills.
• Ability to multitask in a demanding environment.
• A commitment to maintaining a positive and organized work environment.
• Microsoft Office skills required.
• Workday and Workday Recruit knowledge strongly preferred.
• Bilingual a plus.

Compensation

Compensation: $150,000 - $165,000

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.