Director of HR & Quality Standards

The Children's Center of Wayne County, Inc.; Detroit (MI); Hybrid; USD 94,000 - 113,000; Full time

Benefits offered by this job

Health insurance

Vision and dental plans

403(b) retirement plan

Paid time off

Paid holidays

Life Insurance

Disability insurance

Health Savings Account

Dependent Care Account

Employee Assistance

Job summary

The Children’s Center of Wayne County, Inc. in Detroit, MI is seeking a Director of HR & Quality Standards to provide strategic leadership across HR and quality assurance, ensuring regulatory compliance and high-quality service delivery.

The role oversees recruitment, employee relations, compensation, training, audits, and credentialing for rendering providers. Hybrid work is offered; the salary range starts at $94,050 and goes to $112,860 annually, commensurate with experience and

Qualifications

• Master’s degree in a health, administration, or business field.
• Minimum of 5 years’ supervisory experience.
• Minimum of 5 years’ experience analyzing and evaluating clinical programs.
• Experience with national accreditation processes.

Responsibilities

• Lead all human resources functions, including talent acquisition, employee engagement, performance management, succession planning, and retention strategies.
• Ensure compliance with employment laws, labor regulations, organizational policies, and nonprofit standards.
• Develop and monitor quality assurance and continuous improvement programs to enhance service and efficiency.
• Oversee regulatory compliance activities, internal audits, accreditation requirements, and corrective action plans.
• Manage credentialing and recredentialing for rendering providers and ensure licensure tracking and payer enrollment.

Skills

Advanced Excel

Supervisory experience

Clinical programs analysis

Accreditation processes

Education

Master’s degree in health/administration/business

Job description

• Location 79 W ALEXANDRINE ST,DETROIT, MI, 48201-2015,United States


• Employee Type FT Exempt

Contact information

Description

Job Title:

Director of HR & Quality Standards

Department :

Quality

Reports to:

Chief Operating Officer

FLSA:

Exempt

Division

Location

Hybrid

Business Unit

Administrative Operations

1 5

This position offers a starting salary range of $94,050 - $112,860 per year, depending on experience and qualifications.

Children’s Center of Wayne County (TCC)

The Children’s Center, founded in 1929, provides evidence-based clinical therapy to children who deal with mental, behavioral, emotional, intellectual, and developmental health and educational challenges or may have experienced trauma.

School + Community-Based Partnerships:

We partner with K-12 schools and community organizations that serve children to provide clinical therapy, counseling, psychological services, and psychiatric evaluations, treatment & interventions.

Child Welfare:

In addition to the clinical therapy programs offered, The Children’s Center places children in licensed foster homes, and supports them throughout their time in the child welfare system.

Child Well-being + Family Success:

We operate an onsite family success center that promotes child-wellbeing and offers children and youth from all walks of life to access relevant mental health crisis prevention and child abuse and neglect prevention services.

Advocacy:

We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy.

TCC’s mission is to help children and families shape their own futures. If as many children as possible, and their families can easily access comprehensive, evidence-based, clinical therapy that is integrated into and supports their everyday lives then, children will experience an improved quality of life where they have a true sense of agency and empowerment in their lives.

We embrace and demonstrate a set of Core Values as the foundation of our culture. They define how we do what we do, and what we value in our work with each other and our community. Daily demonstration of these values, in mindset and behavior, is required to be successful as a TCC team member.

• Dedicated-We are devoted, dedicated and always willing to pitch to accomplish our mission.


• Passionate-We are passionate about what we do and helping the people we serve.


• Accountable-We do what we say and accomplish all aspects of our responsibilities.


• Can Do Attitude- We approach our responsibilities with a positive attitude.


• Respectful- We always treat co-workers, donors, children and families with the utmost respect, courtesy, and patience.

Job Summary

The Director of HR & Quality Standards provides strategic leadership and oversight for the organization's human resources functions, quality assurance initiatives, and regulatory compliance programs. This position ensures the organization maintains a highly engaged workforce, delivers high-quality services, and operates in accordance with all applicable federal, state, local, accreditation, and funding requirements. As a key member of the leadership team, the Director develops and implements policies, systems, and practices that support organizational excellence, risk management, continuous quality improvement, and employee development.

The Director is responsible for overseeing recruitment, employee relations, performance management, compensation and benefits administration, training and workforce development, compliance monitoring, quality improvement activities, organizational audits, and the credentialing and recredentialing of all rendering providers. This role ensures providers meet licensing, certification, enrollment, and payer requirements to maintain compliance and uninterrupted service delivery. This role partners with executive leadership to foster a culture of accountability, transparency, inclusion, and service excellence while advancing the nonprofit's mission, values, and strategic objectives.

Job Requirements

• Minimum of Master’s degree in a health, administration, or business field.


• 5 years supervisory experience.


• Advanced Excel skills.


• Minimum of 5 years’ experience analyzing and evaluating clinical programs.


• Experience with national accreditation processes.


• Clinical licensure preferred but not required.

Essential Functions

• Lead all human resources functions, including talent acquisition, employee engagement, performance management, succession planning, and retention strategies.


• Ensure compliance with employment laws, labor regulations, organizational policies, and nonprofit industry standards.


• Develop, implement, and monitor quality assurance and continuous improvement programs to enhance service delivery and operational effectiveness.


• Oversee regulatory compliance activities, internal audits, accreditation requirements, and corrective action plans.


• Manage the credentialing and recredentialing process for all rendering providers, ensuring timely verification, licensure tracking, payer enrollment, and ongoing regulatory compliance.


• Analyze workforce, quality, and compliance data to identify trends, risks, and opportunities for improvement.


• Provide guidance and support to managers on employee relations, performance issues, investigations, and disciplinary actions.


• Coordinate staff training and professional development programs related to compliance, quality standards, and organizational policies.


• Collaborate with executive leadership to establish strategic goals and performance metrics.


• Mitigate organizational risk through proactive policy development, monitoring, and reporting.


• Promote a culture of ethical conduct, accountability, diversity, equity, inclusion, and continuous improvement.

Leadership Functions

• Drive a positive workplace culture that demonstrates evidence of high accountability, inclusivity, and collaboration within the purview of this position.


• Lead a high-performing team of dedicated professionals, providing mentorship, routine supervision, and fostering a culture of high achievement and accountability amongst the team.


• Deploy resources efficiently and effectively toward organizational goals that align with TCC’s strategic plan.


• Support and encourage the personal well-being of team members.


• Provide leadership in the coaching, motivation, training, and development of staff.


• Demonstrate a commitment to anti-racist practices, diversity, equity, and inclusion in the workplace.


• Actively support and encourage creating a safe, welcoming, and inclusive administrative and service delivery environments.


• Ensure adherence to best practices, ethical standards, and compliance with relevant laws and regulations.

Core and Leadership Competencies

• Critical and Strategic Thinking – Consistently identifies, gathers, and applies relevant information to their work; thinks strategically, considers future of the program/department, and executes the plan.


• People Management – Effectively manages and develops others.


• Communication – Use effective written and oral communication with internal staff, teams, and community served; demonstrates empathy and listening.


• Collaboration with internal and external stakeholders – Helps colleagues as needed, views responsibilities as shared.


• Adaptability – Adapts and responds to change effectively; proactively seeks opportunities to be supportive of change and serve our mission.


• Ownership and quality of work – Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work.


• Change management – Effectively prepares for and guides teams through changes, both small and large.


• Decision-making – Effectively structures and facilitates decision-making processes; uses data to make decisions effectively and responsibly to improve organizational health and impact.


• Emotional awareness – Understands owns emotions and others’ and responds with empathy.


• Develops & motivates others – Motivates others and supports their development through strong coaching and mentoring.


• Continuous improvement minded – Identifies strategies to improve organization’s impact;weighs diverse inputs to inform strategies; sets course and drivesimplementation.


• Enterprise orientation – Effectively balances tradeoffs between financial sustainability and impact; has a future-oriented mindset for the organization that advances mission.

KPIs

• Data literacy:
  
  
  
  • Accurately tracks identified measures and completes timely, 95% of the time
  
  
  
  


• Communications:
  
  
  
  • Zero unresolved conflicts
  
  
  • Sets and exemplifies standards for respectful and effective communications in the organization.
  
  
  • Agency risks are communicated to ELT 100% of the time
  
  
  
  


• Organization:
  
  
  
  • Accurate Electronic & Paper File Maintenance
  
  
  • Up to date processes and outlines that reflect current workflows
  
  
  • Completes task on time, 95% of the time
  
  
  
  


• Positive feedback from internal & external stakeholder interactions


• Proactively develops relationships with peers, employees, and leaders of the organization


• Initiative:
  
  
  
  • implement a new system/process per quarter to improve effectiveness or efficiency.
  
  
  
  


• Zero regulatory violations.
  
  
  
  • 100% completion of required compliance training.
  
  
  
  


• Close all audit findings within agreed timelines.


• Achieve 90% leadership training completion.


• Improve onboarding satisfaction to 90%+.


• Reduce first-year turnover by 10%.

Physical Requirements

• Ability to sit for extended periods of time .

Robust Health Care and Benefit Package including:

• Medical


• Vision and Dental Plans


• Matching 3% 403(b) retirement plan after one year, fully vested after two years of employment


• 80 hours of paid time off after 90 days, 120 hours of paid time off your first year, 160 hours your 2nd, 3rd and 4th year, 200 hours every year beginning your 5th year


• 11 paid holidays


• Life Insurance (Employer-Provided)


• Short Term & Long Term Disability sponsored 100% by The Children’s Center


• Longevity Pay


• Health Savings Account


• Dependent Care Account


• Employee Assistance

Voluntary Benefits

• Critical Illness


• Voluntary Life, voluntary spouse and dependent life


• Pet Insurance


• Legal Shield (prepaid legal services)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.