Director of HPC and Infrustructure Operations

FourFound; Texas; Ibrido; USD 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision coverage

401(k) plan with 4% company match

Hybrid schedule: 4 days in-office, 1远程

Descrizione del lavoro

FourFound is seeking a Director of Operations in the United States with a track record of leading complex, scalable operations. You will build and refine teams, establish repeatable processes, and drive performance improvements to support rapid growth in AI infrastructure services.

You will shape how the organization operates across functions, develop operating standards, and implement measurement systems to ensure reliable, high-quality service delivery while partnering with vendors and

Competenze

• 10+ years of experience in operations, business operations, service delivery, or related field.
• Experience building or improving operational processes in a growing, complex organization.
• Strong judgment and problem-solving skills, with data-driven decision making.
• Experience managing budgets, resources, vendors, and performance targets.
• Ability to work across technical and business teams and communicate clearly with employees, executives, customers, and partners.

Mansioni

• Develop and lead operational plans that support growth, service commitments, and business goals.
• Build and manage teams with clear responsibilities, performance expectations, and staffing plans.
• Establish consistent operating processes, policies, and standards across teams and locations.
• Define KPIs and reporting routines to track service quality, reliability, efficiency, costs, and progress.
• Identify operational risks and bottlenecks, lead resolution, and implement improvements.
• Coordinate with teams to plan launches, transitions, and ongoing service delivery.
• Manage vendor and service partner relationships, including performance expectations and reviews.
• Support budgeting, resource planning, and operational forecasting.
• Lead incident response and follow-up for significant issues with root-cause analysis.
• Promote safety, compliance, and continuous-improvement culture.

Conoscenze

Leadership

Cross-functional

Data-driven decisions

Budget management

Vendor management

Communication

Descrizione del lavoro

A newly formed AI infrastructure company is building and operating the systems and services that support demanding AI workloads. Its work brings together infrastructure, technology, and operations to serve large cloud providers, AI research organizations, public sector customers, enterprises, and AI-native companies.

What You’ll Do

As Director of Operations, you will build the operating systems, teams, and processes that help the company deliver reliable, efficient services as it grows. You will work across functions to turn business priorities into clear plans, establish operating standards, track performance, and address issues that affect delivery, quality, safety, or customer experience.

This is a hands-on leadership role. You will help shape how the organization works, build and develop teams, and create processes that can scale with the business.

In This Role, You Will

• Develop and lead operational plans that support the company’s growth, service commitments, and business goals.
• Build and manage teams, setting clear responsibilities, performance expectations, and staffing plans.
• Establish consistent operating processes, policies, and standards across teams and locations.
• Define key performance measures and reporting routines to track service quality, reliability, efficiency, costs, and progress against goals.
• Identify operational risks and bottlenecks, lead resolution efforts, and put improvements in place to prevent recurring issues.
• Coordinate with teams across the company to plan launches, transitions, and ongoing service delivery.
• Manage relationships with vendors and service partners, including performance expectations, reviews, and issue resolution.
• Support budgeting, resource planning, and operational forecasting.
• Lead incident response and follow-up for significant operational issues, ensuring clear communication, root-cause analysis, and corrective actions.
• Promote a strong safety, compliance, and continuous-improvement culture across employees, contractors, and partners.
• Use operational feedback and performance data to inform planning, investment, and process improvements.
• Evaluate where technology and automation, including AI tools, can improve how teams plan and deliver their work.

Signals of Success

After 60 Days

• Core operational priorities, stakeholders, and risks are understood and documented.
• Initial operating model, team responsibilities, and performance measures are defined.
• Near-term improvement opportunities are prioritized with owners and timelines.
• Hiring and resource needs are assessed against the company’s growth plans.

After 1 Year

• Teams are operating with clear roles, repeatable processes, and regular performance reviews.
• Key operational measures are reported consistently and used to guide decisions.
• Priority operational improvements have been delivered and are showing measurable results.
• Vendor and service partner performance is reviewed against clear expectations.
• Incident follow-up and continuous-improvement practices are established across the organization.

Experience, Attributes, and Mindset That Indicate a Good Match

• 10+ years of experience in operations, business operations, service delivery, or a related field, with several years leading teams or cross‑functional programs.
• Experience building or improving operational processes in a growing, complex organization.
• Strong judgment and problem‑solving skills, with the ability to use data and operational feedback to make decisions.
• Experience managing budgets, resources, vendors, and performance targets.
• Ability to work across technical and business teams and communicate clearly with employees, executives, customers, and partners.

Attributes

• A builder and practical leader. You can set direction and stay close to execution. You establish clear expectations, support teams through change, and take responsibility for outcomes.
• Focused on reliable delivery. You create routines and processes that help teams deliver consistently and learn from problems.
• Collaborative and accountable. You work across organizational boundaries, resolve issues constructively, and follow through on commitments.
• Committed to improvement. You look for ways to simplify work, improve service, and make better use of people, tools, and resources.

Mindset

• Comfortable with change. You can set priorities and make progress while the organization, its teams, and its processes are still developing.
• Curious about new tools. You are interested in how AI and automation can improve planning, coordination, and execution, and you can identify practical ways to apply them.

Nice to Have (Preferred, Not Required)

• Experience in infrastructure, technology, data centers, energy, or another complex operational environment.
• Experience supporting multi-site operations or a fast-growing organization.
• Familiarity with operational systems, performance dashboards, and process improvement methods.
• Experience working with regulated environments, safety programs, or service‑level agreements.

Salary Range Information

The annual salary range for this position has been estimated based on market data and other factors. A salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

About the Company

• Generous base salary, bonus, and additional incentive-based compensation
• Health, dental, and vision coverage for you and your dependents
• Company-paid life insurance and disability coverage
• A full suite of other optional benefits
• 401(k) plan with a 4% company match
• Hybrid schedule with four days of in‑office collaboration and one remote workday for focused individual work