Director of Housing Services – Franklin Housing Authority – TN

SERC-NAHRO; Franklin (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Franklin Housing Authority in Franklin, TN is seeking a Director of Housing Services to provide strategic leadership and oversight for the Social Services and Housing Choice Voucher (HCV) programs. The role ensures compliance with HUD regulations, strong program performance, and alignment of departmental goals with the agency's mission to expand housing stability and community partnerships.

The director will supervise staff, develop policies, monitor metrics, report to the board and funders, and

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum 5–7 years of progressive leadership experience in housing programs, social services, or related fields.
• Strong knowledge of HUD regulations and HCV program administration.
• Demonstrated experience managing teams, budgets, and complex programs.
• Excellent communication, problem‑solving, and organizational skills.
• Commitment to equity, client‑centered service, and community impact.

Responsibilities

• Provide direct supervision, coaching, and performance management for Social Services and HCV staff.
• Foster a collaborative, accountable, and mission‑driven work culture.
• Develop departmental goals, policies, and procedures that support organizational priorities.
• Oversee daily operations of the HCV program, ensuring compliance with HUD regulations, agency policies, and audit requirements.
• Guide the Social Services team in delivering case management, supportive services, resident engagement, and self‑sufficiency initiatives.
• Monitor program performance metrics, identify trends, and implement improvements to enhance efficiency and outcomes.
• Ensure accurate and timely reporting for internal use, board updates, and external funders.
• Maintain expert knowledge of HUD regulations, fair housing laws, and other applicable federal, state, and local requirements.
• Ensure all program documentation, files, and data systems meet compliance standards.
• Identify opportunities for program expansion, funding, and partnerships that enhance client outcomes.
• Lead initiatives to improve service integration between Social Services, HCV and other departments.
• Represent the agency in community meetings, collaborative networks, and partnerships with service providers, landlords, and government entities.
• Strengthen relationships with external stakeholders to support housing access and client success.
• Serve as a subject‑matter expert on housing services and supportive programs.

Skills

Communication

Problem solving

Organizational skills

Equity focus

Education

Bachelor's degree in social work, public administration, housing management, or related field

Master’s degree preferred

Job description

Franklin Housing Authority, Franklin TN – Franklin, TN

$90,000 – $120,000 a year – Full Time

Job Overview

The Director of Housing Services provides strategic leadership and operational oversight for the agency’s Social Services and Housing Choice Voucher (HCV) departments. This role ensures high‑quality service delivery, regulatory compliance, and effective program performance across all housing and supportive service initiatives. The Director is a key member of the leadership team, responsible for aligning departmental goals with the agency’s mission to expand housing stability, promote self‑sufficiency, and strengthen community partnerships.

Responsibilities

Leadership & Management

• Provide direct supervision, coaching, and performance management for Social Services and HCV staff.
• Foster a collaborative, accountable, and mission‑driven work culture.
• Develop departmental goals, policies, and procedures that support organizational priorities.

Program Oversight

• Oversee daily operations of the HCV program, ensuring compliance with HUD regulations, agency policies, and audit requirements.
• Guide the Social Services team in delivering high‑impact programs including case management, supportive services, resident engagement, and self‑sufficiency initiatives.
• Monitor program performance metrics, identify trends, and implement improvements to enhance efficiency and outcomes.
• Ensure accurate and timely reporting for internal use, board updates, and external funders.

Compliance & Quality Assurance

• Maintain expert knowledge of HUD regulations, fair housing laws, and other applicable federal, state, and local requirements.
• Ensure all program documentation, files, and data systems meet compliance standards.

Strategic Planning & Innovation

• Identify opportunities for program expansion, funding, and partnerships that enhance client outcomes.
• Lead initiatives to improve service integration between Social Services, HCV and other departments.

Community & Stakeholder Engagement

• Represent the agency in community meetings, collaborative networks, and partnerships with service providers, landlords, and government entities.
• Strengthen relationships with external stakeholders to support housing access and client success.
• Serve as a subject‑matter expert on housing services and supportive programs.

Qualifications

• Bachelor’s degree in social work, public administration, housing management, or related field required; Master’s degree preferred.
• Minimum 5–7 years of progressive leadership experience in housing programs, social services, or related fields.
• Strong knowledge of HUD regulations and HCV program administration.
• Demonstrated experience managing teams, budgets, and complex programs.
• Excellent communication, problem‑solving, and organizational skills.
• Commitment to equity, client‑centered service, and community impact.