Director of Housekeeping

MasterCorp, Inc.; Port Saint Lucie (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

MasterCorp, Inc. seeks a Director of Housekeeping to oversee a 600+ room resort site in Port Saint Lucie, FL. You will lead, motivate and develop the housekeeping team, manage budgets and ensure quality standards across operations.

You will partner with resort management, vendors and corporate teams to drive service excellence, staffing, training and safety, while upholding MasterCorp values and client satisfaction.

Qualifications

• Minimum five years of progressive responsibility in housekeeping operations at mega-site level.
• Proven leadership and talent development skills.
• Strong written and verbal English communication; bi-lingual Spanish a plus.
• Proficiency with Microsoft Office Suite (Outlook/Word/Excel/PowerPoint).

Responsibilities

• Monitor KPI metrics for Quality, Timeliness and Budget; drive target achievement.
• Maintain staffing strategy; collaborate with HR for hires.
• Oversee onboarding, training and retention strategies for team members.
• Interview, onboard and train site personnel including Executive Housekeepers.
• Manage performance of management team; coach and develop leaders.
• Ensure a safe working environment; implement safety practices.
• Develop relationships with resort management, vendors and clients.
• Be ready to perform Executive Housekeeper duties as needed.

Skills

Leadership

Budgeting

Staff development

Communication

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

The Director of Housekeeping (DOH) will oversee one MasterCorp site with 600+ rooms and/or complexity level of resort within assigned division. The DOH is responsible for providing leadership, motivation, accountability and development of MasterCorp personnel within the assigned site and ensuring assigned site is consistently meeting quality and timeliness standards along with budget objectives.In addition, he/she will develop and maintain a professional and effective relationship with resort management, vendors and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel.The DOH must ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its employees and customers.

Our Values

Every associate must demonstrate our values of:

• Integrity – We never compromise on our word.We act with transparency – we are a trusted partner.
• Pride – We are proud of our people and they are proud to work for MasterCorp.
• Quality – We do things the right way and strive to continuously improve every day.
• Dependability – We keep our promises.We are accountable for our actions.We meet or beat our deadlines – you can count on us.
• Respect – We value and appreciate every member of our team.We treat each other as we wish to be treated ourselves.
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Develops Talent –Develops people to meet both their career goals and the organization’s goals.
• Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvers comfortably through complex policy, process, and people-related organization dynamics.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets. Holds team accountable for measurable results and develops action plans for team if key metrics aren’t being achieved.
• Ensure that the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with RD, field recruiters and HR Manager to communicate strategy and ensure staffing levels are maintained.
• Ensure there is an onboarding, training and retention strategy in place for team members; working with EH and AEH to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program.
• Interview, select, onboard, and oversee training of site personnel including Executive Housekeepers and Assistant Executive Housekeepers.
• Manage performance of management team, including evaluating, coaching, developing, and disciplining management members as needed.
• Ensure a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place.
• Ensure that a transportation strategy is in effect for the site – utilizing vehicles and drivers with efficiency, and that vehicle safety protocols and program are being followed by all site employees and other assets are maintained and in good working order.
• Consistently and effectively communicate the company objectives to management team through organized and scheduled meetings.
• Build a professional relationship with resort management and other key members of the resort staff and maintain frequent communication with resort team.
• Develop a customer first culture and display professional behavior to MasterCorp clients and client owners and guests.
• Be willing and able to perform duties of Executive Housekeeper as needed.

Experience and Education Requirements

• Minimum five years of progressive responsibility in housekeeping operations with successful mega site responsibility.

Other Qualifications

• A proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills.Inspiring interpersonal effectiveness to lead teams, train talent and effect change.Track record of building talent.
• Strong writing, verbal presentation, and client facing skills.
• Language Skills:Effective written and verbal English communication, bi-lingual Spanish a plus.
• Computer Skills:Proficiency with Microsoft Outlook, Word, Power Point, and Excel.

Travel Requirements

• Rarely

This job operates in a professional office environment.This role routinely uses standard office equipment such as computers, phone, copiers, faxes, and filing cabinets.

Physical Demands & Frequency

• Lifting up to 25 pounds: Frequent
• Bending and stooping: Frequent
• Walking: Frequent
• Standing: Frequent
• Talking: Frequent
• Hearing: Frequent
• Reaching: Frequent
• Use of hands to finger, handle, grasp or feel: Frequent

The Director of Housekeeping is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MasterCorp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.