Director of Housekeeping

Marcus Hotels & Resorts; Coralville (IA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Director of Housekeeping to lead their team at a premier hotel. This role involves overseeing all aspects of the Housekeeping Department, ensuring exceptional cleanliness standards, and fostering a positive work environment. The ideal candidate will possess strong management skills, a commitment to guest satisfaction, and the ability to develop a high-performing team. Join a forward-thinking company that values its associates and offers a competitive compensation package, including benefits and perks such as a sign-on bonus, flexible schedules, and discounts across properties. If you are passionate about hospitality and leadership, this opportunity is perfect for you.

Benefits

$500 sign-on bonus

Competitive Compensation Package

Matching 401k & Profit Sharing

Insurance benefits after 30 days

Flexible schedule

Associate discounts

Free Marcus Theaters tickets

Free & Discounted Meals

Free Parking

Qualifications

• Previous housekeeping management experience with thorough knowledge of procedures.
• Ability to develop and retain a quality staff and maintain associate relations.

Responsibilities

• Oversee the operation of the Housekeeping Department and ensure standards are met.
• Hire, train, and supervise Housekeeping Associates, maintaining inventory control.
• Prepare budgets and forecasts while analyzing departmental costs.

Skills

Housekeeping Management

Supervisory Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Judgment and Control

Bilingual (English/Spanish)

Education

High School Diploma

Advanced Degree in Hospitality

Tools

Cleaning Equipment

Spreadsheet Programs

Job description

Description

Director of Housekeeping

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

Purpose of the Position: Directs all phases of the Housekeeping Department within established Marcus Corporation and Hyatt policies and procedures.

At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:

1. $500 sign-on bonus
2. Competitive and robust Compensation Package
3. Matching 401k & Profit Sharing Options
4. Insurance benefits after 30 days of full-time employment
5. Flexible schedule and emphasis on work/life balance
6. Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
7. Free Marcus Theaters movie tickets
8. Free & Discounted Meals/Starbucks
9. Free Parking

As our Director of Housekeeping, you would:

• Oversee the operation of the Housekeeping Department.
• Hire, train, terminate, schedule, supervise and develop Housekeeping Associates.
• Establish standards of cleanliness for all Housekeeping areas of responsibility.
• Ensure that all Brand Standards are consistently met.
• Complete inspections on a daily basis to include all VIP arrivals.
• Inspect public areas on a daily basis.
• Ensure furniture, facilities, and equipment are maintained and in good repair.
• Assign special project work, as needed, to all shifts.
• Oversee the operation of Lost and Found, including packaging and mailing of items.
• Maintain uniform inventories and processes.
• Responsible for inventory control of Housekeeping supplies, linen and equipment.
• Responsible for key control in Housekeeping Department.
• Responsible for daily, weekly and bi-weekly payroll reports as well as maintaining control of labor costs.
• Identify training needs, develop formal training plans and implement training programs.
• Plot direction and long term goals for the Housekeeping Department.
• Prepare Housekeeping budgets and forecasts.
• Control and analyze, on an ongoing basis, departmental cost to ensure performance against budget.
• Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
• Purchase all Housekeeping supplies and equipment.
• Prepare Capital Budget Expenditures.
• Establish and maintain effective Associate Relations.
• Ensure discipline is administered timely and fairly with HR involvement.
• Oversee the development of the staff for succession planning.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
• Ensure regular departmental meetings are being held.
• Attend other scheduled meetings as required.
• Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.
• Perform other duties as assigned.

We are looking for our next amazing property leader, who will:

• Have previous housekeeping management experience, with thorough knowledge of all housekeeping procedures.
• Possess a High School Diploma or equivalent required, advanced degree in hospitality related field preferred.
• Exhibit supervisory skills, with the ability to successfully develop and retain a quality staff and maintain harmonious associate relations.
• Demonstrate ability to prioritize and organize workload to ensure deadlines are met.
• Show ability to exercise judgement and implement control over the performance of others.
• Provide clear direction, instruction and guidance to subordinates.
• Display good interpersonal skills.
• Have good written and verbal communication skills.
• Possess technology skills appropriate to enable use of email, internet and various spreadsheet programs.
• Have complete knowledge on operations of all cleaning equipment and material, including vacuum cleaners, pushcarts and normal cleaning chemicals.
• Be able to read, write, and speak English; Bi-Lingual in Spanish preferred.
• Be dependable and reliable with the ability to work a flexible schedule based on business demands.
• Represent the company in a professional manner.
• Be able to physically and visually inspect all areas of Hotel.
• Be able to stand, walk, bend, kneel, lift, grasp, stretch, and reach primarily to physically and visually inspect all areas of the property.
• Have previous experience in hotel housekeeping, hospitals, nursing homes, medical centers, or as a custodian, room attendant, or residential cleaner preferred but not required.

We will verify through E-Verify the identity and employment eligibility of all persons hired.

Marcus Hotels & Resorts is an Equal Opportunity Employer.