Director of Home Infusion - CarepathRx - Onsite

Cigna Health and Life Insurance Company; Kentucky; Hybrid; USD 125,000 - 208,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Well-being programs

401(k)

Company paid life insurance

Tuition reimbursement

Paid time off

Job summary

The Cigna Group is seeking an experienced Pharmacy Operations Leader to head home infusion operations onsite in Northeast Ohio. The role focuses on delivering exceptional patient experiences and leading cross-functional teams to meet production and quality goals.

Candidates should hold a PharmD with active license and at least 3 years of progressive leadership in related healthcare operations, with a track record in process optimization and data-driven decision making.

Qualifications

• Doctor of Pharmacy degree from an ACPE-accredited School of Pharmacy.
• Active pharmacist license in good standing.
• 3+ years of progressive leadership experience in home infusion, specialty pharmacy, infusion services, or complex healthcare operations.
• Proven ability to lead multi-functional teams and drive operational excellence.

Responsibilities

• Develop and execute operational strategies supporting growth and long-term success.
• Lead home infusion operations to ensure high-quality service and patient experience.
• Drive performance against production goals, onboarding targets, SLAs, and quality metrics.
• Champion continuous improvement to enhance scalability, efficiency, and operational effectiveness.
• Analyze trends and implement solutions to improve productivity, profitability, and satisfaction.
• Build relationships with customers, referral sources, payers, and stakeholders.
• Mentor and develop operational leaders fostering accountability and collaboration.
• Ensure compliance with federal, state, accreditation, payer, and company requirements.

Skills

Leadership experience

Communication

Strategic planning

Data-driven decisions

Relationship-building

Mentoring

Regulatory compliance understanding

Education

Doctor of Pharmacy (PharmD)

Job description

What you'll do to make a difference:

• Develop and execute operational strategies that support business growth, organizational goals, and long-term success.
• Lead home infusion operations to ensure efficient, high-quality service delivery and an exceptional patient experience.
• Drive performance against production goals, patient onboarding targets, service-level agreements, and quality metrics.
• Champion continuous improvement initiatives that enhance scalability, efficiency, quality, and operational effectiveness.
• Analyze performance trends and implement solutions that improve productivity, profitability, patient satisfaction, and referral source engagement.
• Build and maintain strong relationships with customers, referral sources, payers, and industry stakeholders.
• Mentor, coach, and develop operational leaders while fostering a culture of accountability, collaboration, and excellence.
• Ensure compliance with all applicable federal, state, accreditation, payer, and company requirements.

What you'll need to be successful:

• Doctor of Pharmacy degree from an ACPE-accredited School of Pharmacy.
• Active pharmacist license in good standing.
• 3+ years of progressive leadership experience within home infusion, specialty pharmacy, infusion services, or complex healthcare operations.
• Demonstrated success leading multi-functional teams and driving operational excellence across a growing organization.
• Proven ability to improve business performance through process optimization, strategic planning, and data-driven decision making.
• Strong knowledge of home infusion operations, reimbursement models, payer requirements, accreditation standards, and regulatory compliance preferred.
• Experience managing operational metrics, production goals, quality outcomes, service-level agreements, and financial performance.
• Proven ability to lead change, influence stakeholders, and build strong partnerships across clinical, operational, and executive teams.
• Excellent communication, presentation, and relationship-building skills with the ability to engage patients, providers, referral sources, payers, and senior leadership.
• Experience developing and mentoring leaders while fostering a culture of accountability, collaboration, and continuous improvement.

This position is based onsite in Northeast Ohio. Regular in-person leadership presence is required to support employees, operations, and cross-functional partnerships. Occasional travel may be required to company locations, customer sites, and leadership meetings. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 124,800 - 208,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

Benefits

• Medical
• Vision
• Dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence

Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

For more details on our employee benefits programs.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.