Director of Healthcare Performance Excellence & Analytics

The CORE Institute; Phoenix (AZ); On-site; USD 140,000 - 190,000; Full time

Job summary

The CORE Institute in Phoenix is seeking a Director of Performance Excellence to lead analytics, KPI governance, and Lean/process-improvement initiatives across the Arizona Market, including the PMO and enterprise-wide optimization efforts focused on clinics, ambulatory surgical centers, and hospital workflows.

You will collaborate with market leadership to deliver action plans, measurement tools, and timely results that enhance clinical operations from end to end, with emphasis on OR operations

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Engineering, or related analytical field required.
• Master's degree preferred.

Responsibilities

• Lead the market's analytics and dashboard strategy, defining standard KPI definitions, data sources, and reporting cadence.
• Chair KPI governance to ensure consistent metric definitions, ownership, and executive-level reporting integrity.
• Build proactive and predictive operational models (capacity, demand, staffing) to support forward-looking decision-making.
• Lead the PMO: intake, prioritization, resourcing, and delivery tracking for strategic initiatives.
• Present performance results, improvement roadmaps, and PMO portfolio status to executive leadership and governance committees.
• Partner with Surgical Services leadership to optimize block utilization, OR throughput, turnover time, and case scheduling efficiency.
• Assist in establishing operational work measurements and staffing standards for Surgical Services.
• Analyze Surgical Services performance end to end to identify cost-savings and improvement opportunities.
• Support clinic management, contact center optimization, and other improvement efforts adjacent to Surgical Services operations.

Skills

Data visualization

Facilitation

Executive communication

Cross-functional leadership

Education

Bachelor's degree in Business Administration, Healthcare Administration, Engineering, or related analytical field

Master's degree preferred

Job description

The CORE Institute in Phoenix is seeking a Director of Performance Excellence to lead analytics, KPI governance, and Lean/process-improvement initiatives across the Arizona Market, including the PMO and enterprise-wide optimization efforts focused on clinics, ambulatory surgical centers, and hospital workflows.

You will collaborate with market leadership to deliver action plans, measurement tools, and timely results that enhance clinical operations from end to end, with emphasis on OR operations