Director of Groups and Conferences

CoolWorks.com - Jobs in Great Places; Graford (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

On-site housing

Job summary

The YMCA of Metropolitan Dallas is seeking a Director of Groups and Conferences for Camp Grady Spruce YMCA near Possum Kingdom Lake. This role supervises non-Outdoor Education programs, staff, and weekend retreats, family camps, and community events. On-site housing is provided.

Responsibilities include recruitment, service delivery, marketing, staff development, and budget oversight, with emphasis on teamwork and high-quality guest experiences for groups and campers.

Qualifications

• Experience in customer relations, respond to requests in a timely manner, and maintain order and presentation.
• Must have organizational, interpersonal, managerial, and decision-making skills.
• Able to manage controversial situations and large numbers of programs, assignments, and tasks.
• Ability to speak comfortably in front of large groups; handle difficult individuals and stressful situations; take initiative.
• Detail oriented, self-starter who promotes caring, honesty, respect and responsibility with staff, volunteers, YMCA members, program participants and the public.

Responsibilities

• Recruitment and reservation: manage recruitment, reservation, and accounts payable for groups using the camp.
• Service provision: ensure high-quality service and exceed expectations for groups.
• Marketing and promotion: develop materials, meet with potential groups, present at events, promote the camp.
• Supervision and staff development: supervise Group and Family Camp activities, conduct staff reviews, and provide ongoing training.
• Communication and teamwork: work with camp staff to address group needs promptly and professionally.
• Quality improvement: lead staff in continuous quality initiatives to strengthen operations.
• Special events and programs: lead July fireworks planning and assist with challenge course facilitation and summer camp transportation.
• Budget management: develop and monitor the budget to meet financial expectations.

Skills

Customer relations

Organization

Interpersonal skills

Management

Decision making

Public speaking

Conflict handling

Attention to detail

Job description

The YMCA of Metropolitan Dallas, established in 1885, consists of 16 branches and 2 destination camps - all dedicated to building healthy, confident, connected, and secure children, adults, families and communities.

Camp Grady Spruce YMCA, located on beautiful Possum Kingdom Lake approximately 120 miles west of Dallas, is searching for a Director of Groups and Conferences. This position will be responsible for the direct supervision of all non-Outdoor Education programs and program staff, including weekend retreats, family camps, community events, and summer retreat groups.

Candidates must have experience in customer relations, be able to respond to requests in a timely manner and have a sense of order and presentation. Must have organizational, interpersonal, managerial, decision-making skills. Incumbent must be willing and able to manage controversial situations; manage large number of programs, assignments and tasks simultaneously. Ability to speak comfortably in front of large groups; handle difficult individuals, stressful situations and take initiative necessary in dealing with children and parents. Ability to exercise discriminating and independent judgment. Detail oriented, self-starter who must have ability to establish and maintain harmonious relationships by promoting and demonstrating caring, honesty, respect and responsibility with staff, volunteers, YMCA members, program participants and the general public.

This Director maintains relationships with all guests, Board members, volunteers, campers, camper parents, donors, camp staff and vendors. In addition, maintain relationships with association and branch staff - especially Association staff and branch team leaders. It is expected that the incumbent is involved with a community organization (such as The Chamber, Rotary, Lions, etc.)

This position includes private housing on site.

Key Responsibilities:

1. Recruitment and Reservation:

• Manage the recruitment, reservation, and accounts payable processes for groups utilizing the camp.

2. Service Provision:

• Ensure the provision of high-quality service to groups using the camp site, meeting and exceeding their expectations.

3. Marketing and Promotion:

• Develop and distribute marketing materials, meet with potential groups, make presentations at events, and actively promote the camp as an ideal natural environment for various events.

4. Supervision and Staff Development:

• Supervise Group and Family Camp activities and programs, conduct staff reviews, hold staff meetings, and provide ongoing training to ensure continuous staff development.

5. Communication and Teamwork:

• Work closely with all camp staff to communicate group needs effectively and address concerns in a timely and professional manner.

6. Quality Improvement:

• Lead the staff team in continuous quality improvement initiatives to strengthen branch operations and promote effective teamwork.

7. Special Events and Programs:

• Take the lead in developing and implementing the July fireworks event, and provide assistance in challenge course facilitation and summer camp/trip transportation.

8. Budget Management:

• Develop and monitor the budget to meet expectations for the branch's financial status.