Director of Golf Operations & Guest Experience

Pinetop Country Club; Pinetop-Lakeside (AZ); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and leaves of absence

Job summary

Pinetop Country Club in Pinetop-Lakeside, AZ, is seeking a golf operations leader to direct all aspects of golf as well as guest relations, with a focus on delivering a premier member experience. This role supports the overall club operations and maintains high service standards.

The candidate will manage budgets, reporting, memberships with PGA/CMAA, and supervise department heads, while ensuring facilities and F&B quality meet top industry standards.

Qualifications

• Bachelor's degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience.
• Class A member of PGA/LPGA.
• Ability to read and speak English is required.
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.
• Must be able to meet the physical demands of the role, including occasionally lifting up to 50 pounds.

Responsibilities

• Develop, implement, and monitor annual budget, revenue goals, and expenses for operations departments.
• Provide timely and accurate reporting of all financial and non-financial information as directed or required by Troon Golf management.
• Monitor financial reports/statements on a daily, weekly, and monthly basis and take corrective action when necessary.
• Develop, maintain, and administer organizational plans and initiate improvements as necessary.
• Maintain membership with the PGA and CMAA and other professional associations, and attend workshops and meetings.
• Oversee the care and maintenance of all facility physical assets.
• Coordinate marketing programs designed to promote the facility's services to potential customers.
• Ensure the highest standards of quality for food and beverage service on property.
• Implement policies and procedures for the Golf, Food and Beverage, and Maintenance Departments, including compliance with company standards.
• Interview, hire, train, plan, assign, and direct work; evaluate performance; reward and discipline associates; address complaints and resolve problems.
• Manage department members including, but not limited to, Head Professional, Tournament Coordinator, Director of Instruction, Golf Services Manager, Superintendent, and Food and Beverage Manager.
• Ensure effective orientation and training for each new associate and develop ongoing training programs.
• Maintain regular and reliable attendance.

Skills

Budgeting

Leadership

Strategic planning

Reporting

Communication

POS experience

Tee time systems

Microsoft Office

Education

Bachelor's degree (BA) or equivalent experience

Tools

POS systems

Tee time system

Microsoft Office

Job description

Pinetop Country Club in Pinetop-Lakeside, AZ, is seeking a golf operations leader to direct all aspects of golf as well as guest relations, with a focus on delivering a premier member experience. This role supports the overall club operations and maintains high service standards.

The candidate will manage budgets, reporting, memberships with PGA/CMAA, and supervise department heads, while ensuring facilities and F&B quality meet top industry standards.