Director of Financial Aid

Tennessee Board of Regents; Gallatin (TN); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability (long and short term)

FSA/HSA

Wellness Incentive Program

Tuition Reimbursement

Employee Assistance Program

Longevity Pay

State pension (TCRS)

401a match

401K with up to $50/month match

403b

457

Paid Holidays 14

Job summary

Volunteer State Community College seeks a Director of Financial Aid to provide strategic leadership, oversight and administration of federal, state and institutional aid programs, ensuring accurate, compliant delivery of student aid to support access and completion.

The role oversees daily operations, supervises staff, manages budgets, responds to audits, and collaborates with campus partners to align aid policies with regulations and institutional goals.

Qualifications

• Bachelor's Degree required.
• 4 years of supervisory experience in Financial Aid administration required.
• Strong written and oral communication skills are essential.
• Knowledge of Banner and Slate Financial Aid systems is preferred.
• Master's Degree is preferred.

Responsibilities

• Oversee budget management for the Office of Financial Aid.
• Manage awarding, disbursement, and reconciliation of all aid funds.
• Ensure compliance with federal and state regulations and prepare required reports.
• Develop and implement policies for new and existing aid programs.
• Provide staff development and supervision for exempt and non-exempt personnel.
• Collaborate with campus partners and external agencies to ensure quality service.

Skills

Communication skills

Computer literacy

Process improvement

Supervisory experience

Customer service

Education

Bachelor's Degree

Master's Degree

Tools

Banner

Slate Financial Aid

Job description

Title: Director of Financial Aid

Institution: Volunteer State Community College

Job Summary:

Provide strategic leadership, oversight and administration of all federal, state and institutional programs. Ensure the accurate, efficient and compliant delivery of student aid to support access, affordability and successful completion. The Director oversees daily operations, supervises professional and support staff, manages budgets, monitors regulatory changes, and maintains accountability for Title IV and state aid programs.

Job Duties:

Responsible for budget management within the Office of Financial Aid. Manage awarding, disbursing, and reconciliation of all financial aid funds. Prepare and submit annual Fiscal Operations Report and Application to Participate (FISAP); compile and submit semester and year end reconciliation rosters for all federal and state aid programs. Review special circumstance requests submitted by students and render professional judgment decisions based on individual circumstances while adhering to federal regulations. Develop policies, procedures, and processes to effectively implement new aid programs and required changes in existing programs. Responsible for the efficient and effective daily administrative and organizational functions of the Office of Financial Aid. Develop and disseminate financial aid written material, supervision of attendance reporting and aid adjustment. Attend local, state, regional and national financial aid conferences and workshops as necessary to ensure compliance with respective guidelines and regulations. Provide administrative leadership for a comprehensive financial aid program providing federal, state, and institutional financial assistance to students. Establish and implement competent measurements for reviewing programs to determine program effectiveness. Evaluate, and provide professional development and current training for exempt and non-exempt personnel; execute various personnel actions. Work closely with other campus departments and external agencies in order to provide quality service to students. Handle the release of confidential information and assure proper documentation of student financial aid records. Oversee satisfactory academic progress business processes. Ensure the college meets all requirements related to Student Consumer Information and the College Financing Plan. Respond to all federal and state audit inquiries related to financial aid. Resolve student financial aid issues and complaints as they arise. Oversee processes of program participation for eligibility of federal student aid. Supplement student recruitment and retention efforts by services offered through financial aid including the implementation and management of a financial aid related communication plan and series of outreach events in cooperation with other areas of the College. Be proactive in identifying and implementing efficiencies in the use of Banner and Slate Financial Aid for processing, awarding and disbursing financial aid. Establish and implement short and long term goals for the use of technology in operation of the various financial aid processes. Develop and manage a precise system of internal controls and comply with all applicable state and federal regulations. Maintains up-to-date knowledge of proposed and current federal and state legislation as well as local modifications to curricula and informs Senior Leadership of all changes that may impact all financial aid programs and student enrollment. Manages Institutional Scholarships including Athletic Scholarships ensuring the scholarships align with TBR and NJCAA rules and regulations. Other duties as assigned.

Minimum Qualifications:

• Bachelor's Degree.
• 4 years of supervisory experience in Financial Aid administration.

Preferred Qualifications:

• Master's Degree.

Knowledge, Skills, and Abilities:

• Strong written and oral communication skills.
• Strong computer literacy and accounting skills.
• Management of business process improvements.
• Supervisory experience, including hiring, training, evaluating and developing staff.
• Proven ability to communicate effectively with various audiences and customer service skills.

Pay Rate:

$70,487 - $88,108 annual salary depending on experience

Volunteer State offers a comprehensive benefits package, including but not limited to the following:

• Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA
• Wellness Incentive Program (if enrolled in Health)
• Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457
• 14 Paid Holidays/Year
• Annual Leave (if applicable)
• Sick Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.

Advertised: 16 Sep 2026 Central Daylight Time

Applications close: