Director of Financial Aid

Unitek EMT; Albuquerque (NM); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Vacation time

Paid holidays

401K with company match

Life insurance

Leadership development

Tuition assistance

Job summary

Unitek Learning is seeking a Director of Financial Aid to guide campus operations, ensure regulatory compliance, and collaborate with Admissions, Registrar, and other departments to deliver excellent student service.

The role reports to the Campus President and focuses on accurate packaging, timely verifications, and continuous process improvements to support enrollment goals.

Qualifications

• Bachelor's degree preferred.
• 5+ years of Financial Aid experience.
• Anthology experience preferred.
• Excellent customer service and organizational skills.
• Attention to detail with the capability to multi-task.
• Familiarity with Microsoft Office products including Word and Excel.

Responsibilities

• Oversee day-to-day operations of the Financial Aid Office.
• Oversee packaging, verification, and file review for all new and continuing students.
• Provide leadership to ensure compliance and smooth enrollment and financial aid processes.
• Manage staff schedules to cover overviews, walk-ins, and processing activities.
• Establish performance expectations and promote accountability and service.

Skills

Financial Aid

Customer service

Attention to detail

Multi-tasking

Education

Bachelor's degree

Tools

Anthology

Microsoft Office

Job description

Unitek Learning is a leading healthcare education organization focused on preparing the next generation of nurses and healthcare professionals.

Through its family of institutions, including Unitek College of Nursing, Eagle Gate College, Provo College, Brookline College, and Unitek EMT, Unitek delivers career-focused education designed to help students build meaningful careers while addressing critical workforce needs across the healthcare industry.

Through our Workforce Solutions segment, Unitek partners with hospitals and health systems to create sustainable talent pipelines and expand access to healthcare education through employer-based training and workforce development programs nationwide.

Job Description

Reporting to the Campus President, the Director of Financial Aid manages all aspects of campus financial aid operations. The Director engages, motivates, and builds an effective financial aid team and works closely with other campus departments to provide exceptional customer service to students and their families. The Director ensures regulatory compliance and coordinates with corporate level teams to resolve complex, sensitive, or escalated student aid issues.

• Manage the day-to-day service delivery operations of the Financial Aid Office. Oversee a staff of financial aid administrators to ensure students are properly funded, packaged, and prepared to start each term.
• Oversee all financial aid packaging, verification, and file review for all new and continuing students.
• Provide leadership and support to the Financial Aid Office to ensure compliance with regulations and a smooth and efficient enrollment and financial aid application process for students and their families, while identifying and implementing opportunities for continuous improvement.
• Manage the departmental appointment calendar while ensuring appropriate availability of staff for overviews, walk-ins, and other processing activities.
• Manage the departmental activity queue to monitor incomplete files and ensure timely completion of outstanding tasks.
• Establish clear performance expectations and promote a culture of accountability, collaboration, and service.
• Provide professional development and training related to regulatory changes, technology, financial aid practices, and customer service.
• Build strong working relationships with Admissions, Business Office, Registrar, and other administrative and academic departments to facilitate timely and efficient service to students.
• Advise and counsel prospective and enrolled students, families, and College administrators regarding federal, state, and institutional aid programs. Explain regulations, policies, compliance expectations, need analysis, verification requirements, budgeting considerations, and the application of aid within the financial aid process.
• Establish and track metrics and run rates to monitor staff performance and achievement of campus and departmental goals and initiatives.
• Ensure accurate data entry and record maintenance in the financial aid module of the Anthology student information system, federal databases, and related software.
• Ensure that staff provides compliant and effective student counseling regarding institutional costs, aid eligibility, student borrowing, and gap financing options.
• Maintain current knowledge of federal and institutional student financial aid policies, regulations, and trends. Interpret policies to guide daily work and to help resolve complex issues involving program and student eligibility.
• Represent Financial Aid in appropriate campus committees, meetings, and events.
• Contribute efforts to evaluate, prioritize, and implement enhancements to policies, processes, and service delivery methods to improve student services and office outcomes.
• Consistently deliver the best in customer service. As an employee, demonstrate respect, dignity, kindness and empathy in each encounter with customers, visitors and other employees
• Actively follow and promote a safe working environment
• Other duties as assigned

Qualifications

• Bachelor's Degree preferred
• 5+ years of Financial Aid experience
• Anthology experience preferred
• Excellent customer service and organizational skills
• Attention to detail with the capability to multi-task
• Familiarity with Microsoft Office products including Word and Excel

Additional Information

We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks' starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2Floating Holidays
• 401K with a Company Matching
• Company Paid Life Insurance at 1x's your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program

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