Director of Field Services

GGM Services; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

GGM Services, a Charlotte-based security and access infrastructure contractor, seeks a Director of Field Services. The role begins in the field, installing and maintaining gate automation, access control, and surveillance hardware at commercial and industrial sites, then grows into full operational leadership with scheduling, dispatch, and project oversight.

You will lead field teams, manage subcontractors, and ensure safety, quality, and customer satisfaction as the company scales.

Qualifications

• Strong Field Service experience across multiple sites.
• Commitment to Customer Satisfaction and ability to handle escalations and build long-term client relationships.
• Proficiency in Operations Management including scheduling, resource planning, and process improvement for field teams.
• Experience in Training field staff, developing SOPs, and promoting safety and quality best practices.
• Leadership experience managing teams in a technical or service-oriented environment.
• Ability to work on-site in Charlotte, NC and travel to customer locations as needed.
• Strong problem-solving, organizational, and communication skills.
• Background in security systems, access control, gates/doors, or related technologies is preferred.
• Bachelor’s degree in business, operations, engineering, or related field

Responsibilities

• Perform hands-on installation, maintenance, and repair of gate automation systems, access control hardware, automatic overhead doors, sliding glass doors, and surveillance equipment across client sites.
• Move from field work to full operational leadership, including managing the field team, scheduling and dispatch, coordinating project delivery, and driving quality and accountability across service lines.
• Manage subcontractor relationships, oversee resource allocation and cost controls, and implement processes/workflows that support growth without compromising service standards.
• Maintain strong client relationships with escalations and key accounts across self-storage, commercial, and industrial sectors.

Skills

Field Service experience

Customer service

Operations management

Training field staff

Leadership

On-site work

Problem solving

Security systems background

Bachelor’s degree

Education

Bachelor’s degree in business/operations/engineering or related field

Job description

Company Description

GGM Services is a specialty contractor and field service company based in Charlotte, NC, focused on the security and access infrastructure that keeps commercial, industrial, and self-storage properties operating safely and efficiently. We design, install, maintain, and repair the full spectrum of physical security systems — access control, gate automation, sliding glass doors, automatic overhead doors, surveillance, fencing, and related civil and electrical work.

Role Description

The Director of Field Services is a full-time, on-site role based in Charlotte, NC. This is a ground-up leadership position — one that begins in the field and grows into full operational ownership as the company scales.

For the first three to six months, the Director will work alongside GGM’s field technicians, performing hands-on installation, maintenance, and repair of gate automation systems, access control hardware, automatic overhead doors, sliding glass doors, and surveillance equipment across self-storage, commercial, and industrial client sites. This is not a transitional phase — it is the foundation. Understanding the work, the clients, and the standards from the field level is what makes everything that follows possible.

As that foundation is established, the role expands to encompass full operational leadership: managing and developing the field team, owning scheduling and dispatch, coordinating project delivery, and driving quality and accountability across all service lines. The Director will manage subcontractor relationships, oversee resource allocation and cost controls, and implement the processes and workflows that allow GGM to grow without losing the service standards that define it. Client relationships — particularly escalations and key accounts across the self-storage, commercial, and industrial sectors — are a core part of the role at every stage.

This position reports directly to the founders and is a key hire in GGM’s next chapter. The right person will be as comfortable in a hard hat as they are in a planning conversation — and will be motivated by the opportunity to build something, not just manage it.

Qualifications

• Strong Field Service experience, including managing installation, maintenance, and repair activities across multiple sites.
• Demonstrated commitment to Customer Satisfaction and Customer Service, with the ability to handle escalations and build long-term client relationships.
• Proficiency in Operations Management, including scheduling, resource planning, and process improvement for field teams.
• Experience in Training field staff, developing standard operating procedures, and promoting safety and quality best practices.
• Leadership experience managing teams in a technical or service-oriented environment.
• Ability to work on-site in Charlotte, NC and travel to customer locations as needed.
• Strong problem-solving, organizational, and communication skills.
• Background in security systems, access control, gates/doors, or related technologies is preferred.
• Practical real world field service experience or related Bachelor’s degree in business, operations, engineering, or a related field**