Director of Family Relations & Campus Growth

Crossover; San Mateo (CA); On-site; USD 225,000 - 275,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability insurance

401(k)

Paid time off

Parental leave

Relocation allowance

Job summary

Alpha is hiring a Director Of Client Relations to own the family relationship on campus, lead difficult conversations from diagnosis through a clear decision and follow-through, and partner closely with Guides who mentor students. You will listen, make firm decisions, protect Alpha's educational model, and keep trust intact through difficult moments.

Your growth ownership will depend on campus phase and you will focus on retention, referrals, advocacy, and community depth as the campus matures

Qualifications

• Live within commuting distance of San Francisco or San Rafael, or be ready to relocate within 60 days of an offer.
• Legally authorized to work in the U.S. without sponsorship.
• Available on-site full-time, including early mornings, late afternoons, evening events, and occasional weekends.
• 5+ years personally owning ongoing, high-trust relationships with families, clients, donors, members, or community stakeholders.
• Independent ownership of an ambiguous relationship, community, program, or growth outcome from problem identification through execution and follow-through.
• Clear, concise communication and sound judgment with affluent or otherwise high-expectation families.
• Willingness to own school growth and admissions follow-through when the campus phase requires it.
• Hands-on daily use of AI tools and genuine conviction about AI-powered education.

Responsibilities

• Own the relationship with every family on campus and lead difficult conversations from diagnosis through a clear decision and follow-through.
• Operate as the parent-facing co-leader alongside Guides, align before and after sensitive conversations, and protect their authority with students.
• Make timely calls in ambiguous student and family situations while escalating child-safety, legal, or high-risk matters through the correct path.
• Build campus traditions, parent networks, and local partnerships with a defined retention, advocacy, referral, or growth outcome.
• Own the growth contribution your campus phase requires, including local demand and admissions follow-through at a launch or under-enrolled campus.

Skills

Relationship ownership

High-trust communication

Decision making under pressure

AI tools fluency

Campus growth mindset

Tools

AI tools

Job description

Alpha is hiring a Director Of Client Relations to own the family relationship on campus, lead difficult conversations from diagnosis through a clear decision and follow-through, and partner closely with Guides who mentor students. You will listen, make firm decisions, protect Alpha's educational model, and keep trust intact through difficult moments.

Your growth ownership will depend on campus phase and you will focus on retention, referrals, advocacy, and community depth as the campus matures