Director of Facilities Operations

The W Group; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Retirement Benefit

Great work environment

Job summary

The W Group is seeking a Director of Facilities Operations for Sanford Manor in New York. This hands-on leadership role oversees Maintenance, Housekeeping, Laundry, Porters, and Dietary teams, reporting to the Administrator to keep the community safe, compliant, and running smoothly.

You will lead on-site operations, training, and vendor coordination. Responsibilities include managing budgets, coordinating permits, supervising staff, and ensuring urgent issues are resolved in real time while

Qualifications

• Experience leading frontline facilities teams and supervising staff.
• Knowledge of federal, state, and city regulations in property management.
• Experience managing budgets and training programs.
• Strong communication and organizational skills.
• Vendor management and contract oversight experience.

Responsibilities

• Work side by side with maintenance, housekeeping, and porter staff, covering tasks and urgent issues.
• Be visible on the floor daily, checking in with staff and residents and addressing problems in real time.
• Train and coach staff hands-on, demonstrating proper procedures.
• Oversee building operations and major repairs (HVAC, roof, electrical, elevator, boiler, plumbing) per NYC codes.
• Secure city and state permits and inspections.
• Serve as liaison for FDNY, NYPD, sanitation and other city agencies.
• Manage nonclinical staff including hiring, training, scheduling, and overtime minimization.
• Oversee external contractors for cleaning, waste disposal, plumbing, extermination, landscaping and repairs.
• Monitor supplies and inventories for building operations and kitchen needs.
• Maintain budgets, receipts, and bid records for facility maintenance.
• Organize special projects with department heads and manage deep cleaning schedules.
• Collaborate with CM to maintain order and cleanliness in resident rooms.

Skills

Leadership

Staff development

Regulatory knowledge

Budget management

Communication

Vendor management

Flexibility

Tools

MS Word

Excel

Job description

Director of Facilities Operations

The W at Sanford | Full-Time, Exempt

About Us

The W Group is the largest provider of senior living and adult care in New York State. At The W at Sanford, we're committed to creating a safe, dignified, and well-maintained environment for the residents, families, and staff who call our community home.

About the Role

Sanford Manor is looking for a working leader who runs facilities operations from the floor, not from an office. You'll lead our Maintenance, Housekeeping, Laundry, Porter, and Dietary teams by setting the standard, solving problems in person, and jumping in when the team needs an extra set of hands. The right person earns respect by working alongside their staff and helping them succeed. You'll report directly to the Administrator and play a key role in keeping our community safe, compliant, and running smoothly day to day.

What You'll Do

• Work side by side with maintenance, housekeeping, and porter staff, stepping in to help cover tasks, call-outs, and urgent issues

• Be visible on the floor daily, checking in with staff and residents and addressing problems in real time

• Train and coach staff hands-on, showing them how the job should be done

• Oversee building operations, maintenance, and major repairs (HVAC, roof, electrical, elevator, boiler, plumbing, and more) in compliance with NYC building code

• Secure all required city and state permits and inspections

• Serve as building liaison for FDNY, NYPD, sanitation, and other city agencies

• Manage and support nonclinical staff including Maintenance, Housekeeping, Laundry, Porters, and Dietary supervisors, including hiring, training, scheduling, and minimizing overtime

• Select and oversee external contractors for cleaning, waste disposal, plumbing, exterminating (including proactive bed bug, rodent, and roach management), landscaping, and special repairs

• Monitor and procure supplies and food for building operations and kitchen needs, including inventory management

• Maintain budgets, receipts, and bid records for facility maintenance and operations

• Organize special projects with department heads and oversee deep cleaning schedules

• Work with housekeeping and the Case Manager (CM) to maintain order and cleanliness in resident rooms, including hoarding situations

• Keep storage rooms organized, inventoried, and well maintained

• Conduct regular walkthroughs of departments and monthly building safety walkthroughs, working with staff to correct issues on the spot

• Coordinate fire drills, safety trainings, and emergency response readiness

• Support the Administrator in staff orientation, coaching, and professional development

What You Bring

• 3 to 5 years of facilities, maintenance, or building operations experience, including supervisory experience

• Proven ability to lead frontline teams by example and build a supportive, respectful work environment

• Knowledge of federal, state, and city regulations in resource and property management

• Experience managing budgets and training programs

• Strong communication, organization, and vendor management skills

• Proficiency in Microsoft Word and Excel

• Flexibility to work evenings, weekends, and holidays as needed

Certifications

• S-95 Certificate of Fitness, Fire Safety Director (F-89), Certificate of Fitness for boiler operation, and/or OSHA 30 are a plus, though not required

Physical Requirements

• Ability to stand, walk, and climb stairs/ladders for extended periods, including during inspections and repairs

• Ability to lift and carry up to 50 lbs

• Ability to bend, kneel, crouch, and reach overhead

• Comfortable working in varying conditions, including confined spaces and outdoor weather

• Manual dexterity to operate hand and power tools

Benefits

• Health, dental, and vision insurance

• Paid time off

• Retirement Benefit

• A great work environment

Compensation

$80,000 – $95,000 annually, commensurate with experience