Director of Event Technology I - Embassy Suites East Peoria

Encore; Chicago (IL); On-site; USD 45,000 - 57,000; Full time

Job summary

A leading company in the Events Services industry seeks a Director of Event Technology I for their Embassy Suites East Peoria location. This full-time role focuses on enhancing client relationships, managing venue operations, and ensuring high-quality service delivery. Candidates should possess a Bachelor's degree and relevant AV experience, with opportunities for growth and development within the company.

Qualifications

• 3+ years audio visual experience.
• 1+ years supervisory experience.
• Knowledge of AV equipment and troubleshooting.

Responsibilities

• Develop and maintain strong client relationships.
• Manage operations efficiently to maximize revenue.
• Oversee daily venue operations and service delivery.

Skills

Customer Service

Technical Ability

Financial Acumen

Effective Communication

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Director of Event Technology I - Embassy Suites East Peoria

Join to apply for the Director of Event Technology I - Embassy Suites East Peoria role at Encore.

Position Overview

The Director, Event Technology (SNE) is responsible for achieving revenue and profitability goals of the assigned location(s). This role ensures the team delivers world-class service while maintaining strong relationships with key venue personnel to enhance business relationships. The DET promotes high performance, accountability, continuous improvement, and fosters a collaborative environment focused on learning and quality. This position manages less than two full-time team members, oversees venue revenue under $3M, and reports to an Area Director, Regional Director, or RVP, Venues.

Key Responsibilities

• Venue Partner Relationships: Develop and maintain strong client relationships, provide outstanding customer service, act as a point of escalation, and support contract renewals.
• Financial Management & Reporting: Manage operations efficiently to maximize revenue and profit, control costs, and utilize financial reports for decision-making.
• Operations Management: Oversee daily venue operations, equipment setup, and service delivery, ensuring standards are met and equipment challenges are addressed proactively.
• Technical Ability: Apply troubleshooting skills to resolve equipment/software issues, and serve as on-site technician if needed.
• Sales Management: Develop strategies to maximize revenue, prepare proposals, and support customer meetings.
• Customer Service: Maintain relationships with customers, ensure equipment and service quality, and meet guest needs onsite.
• People Development: Promote a culture of high performance, manage performance and staffing, and provide coaching and training.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3+ years audio visual experience.
• 1+ years supervisory experience.
• Customer service or hospitality experience preferred.
• Knowledge of AV equipment and troubleshooting.
• Proficiency in computer hardware and software, including Microsoft Office.
• Valid driver’s license required for vehicle operation.

Core Competencies

• Hospitality, Financial Acumen, Responsiveness, Safety Conscious, Ownership, Effective Communication, Professionalism, Accountability, Tech Savvy, Trust.

Physical & Work Environment

Must meet physical demands such as sitting, standing, walking, lifting, and operating equipment, with accommodations available for disabilities. Work environment includes venue/convention center settings, with irregular hours, including weekends and holidays, and exposure to noise, heights, and electrical equipment.

Salary Range

$45,947 - $56,306, based on experience and qualifications. Benefits and additional compensation details available.

Additional Information

This role is full-time, mid-senior level, within the Events Services industry, involving design, creative, and IT functions. Employment is at will, with opportunities for growth and development.