Director of Event Planning

Sheraton Hotels & Resorts; New Orleans (LA); On-site; USD 96,000 - 126,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Sheraton Hotels & Resorts is seeking a seasoned Event Management leader to supervise the event planning team, ensuring seamless turnover from sales to operations and back. You will drive catering and space planning, forecast revenue opportunities, and strive for guest satisfaction while managing department financial performance.

The role emphasizes leadership of multiple levels of event staff and collaboration across sales, catering, and operations to deliver outstanding experiences for

Qualifications

• High school diploma or GED; 4 years experience in event management, food and beverage, sales and marketing, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the related area.

Responsibilities

• Assign events to the Event Planning team and oversee space and room blocks.
• Communicate and execute safety procedures and train staff accordingly.
• Lead activities to support the Event Management strategy and review events with direct reports.
• Review event complexity to prevent service issues and ensure smooth operations.
• Manage customer budgets to maximize revenue and meet needs; maximize revenue opportunities.
• Oversee catering menu development and lead Event Management meetings.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management or related major

Job description

Additional InformationRelocation assistance available

Job Number26105995

Job CategoryEvent Management

Location500 Canal St, New Orleans, Louisiana, United States, 70130 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $96,000-$126,000 annually

Bonus Eligible: Y

Job Summary

Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up‑selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Event Planning Operations

• Assigns all events turned over to Event Planning team.
• Oversees for turned opportunities’ function space and group room blocks.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Leads execution of activities to support the Event Management strategy.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Leads discussions to review event complexity and proactively avoid service challenges and failures.
• Ensures the property is apprised of all groups that will impact property operations.
• Manages customer budgets to maximize revenue and meet customer needs.
• Maintains inventories to maximize customer satisfaction and revenue opportunities.
• Works with highly complex or high profile groups when financial impact will be significant.

Leading Event Planning Team

• Leads the catering menu development process.
• Champions all standards, policies and procedures for the Event Planning team.
• Leads Event Management meetings.

Providing and Ensuring Exceptional Customer Service

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Managing the Sales and Marketing Strategy

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Conducting Human Resources Activities

• Establishes customer service guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.
• Observes service behaviors of employees and provides feedback to individuals and or managers.
• Reviews staffing levels to ensure that guest service and planning needs are met.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.