Director of Event Planning

Moxy Hotels; Los Angeles (CA); On-site; USD 94,000 - 123,000; Full time

Job summary

Moxy Hotels in Los Angeles is seeking a Senior Event Manager to lead the event planning team and oversee pre-event and post-event processes. You will ensure a seamless turnover from sales to operations and back, while maximizing revenue opportunities for catering and group rooms.

The role demands strong leadership, operational excellence, and a focus on guest satisfaction, with responsibilities spanning budgeting, vendor relations, and cross-functional coordination across sales and operations.

Qualifications

• High school diploma or GED with 4 years in event management, F&B, sales or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin, or related major with 2 years in event management, F&B, sales or related area.

Responsibilities

• Assigns events to the Event Planning team and oversees space and group blocks.
• Reviews scheduled events and resolves conflicts to ensure smooth operations.
• Manages budgets to maximize revenue and guest satisfaction.
• Leads Event Planning meetings and maintains safety procedures.
• Develops relationships with outside vendors and supports catering/menu decisions.

Education

High school diploma or GED; 4 years experience in event management, food and beverage, sales and marketing, or related professional area.

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

Job description

Additional Information

Job Number26138701

Job CategoryEvent Management

Location1260 South Figueroa Street, LOS ANGELES CA 90015, United States VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $94,000-$123,000 annually

Bonus Eligible: Y

Job Summary

Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

CORE WORK ACTIVITIES

Managing Event Planning Operations

• Assigns all events turned over to Event Planning team.
• Oversees for turned opportunities’ function space and group room blocks.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Leads execution of activities to support the Event Management strategy.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Leads discussions to review event complexity and proactively avoid service challenges and failures.
• Ensures the property is apprised of all groups that will impact property operations.
• Manages customer budgets to maximize revenue and meet customer needs.
• Maintains inventories to maximize customer satisfaction and revenue opportunities.
• Works with highly complex or high profile groups when financial impact will be significant.

Leading Event Planning Team

• Leads the catering menu development process.
• Champions all standards, policies and procedures for the Event Planning team.
• Leads Event Management meetings.

Providing and Ensuring Exceptional Customer Service

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Managing the Sales and Marketing Strategy

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Conducting Human Resources Activities

• Establishes customer service guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.
• Observes service behaviors of employees and provides feedback to individuals and or managers.
• Reviews staffing levels to ensure that guest service and planning needs are met.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.

If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye.

In joining Moxy Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.