Director of Enrollment

Uniteklearning; Albuquerque (NM); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

2 weeks vacation

12 holidays + 2 floating

401K with company match

Life insurance

Leadership development

Tuition assistance

Confidentiality per EEO

Job summary

Uniteklearning in Albuquerque seeks a Director of Admissions to lead a campus admissions team toward predefined goals, ensuring strong student experience and compliance. You will oversee staffing, lead flow, and collaborate with Marketing to drive local initiatives.

You will coach Admissions Representatives, conduct regular evaluations, and work with departments across the campus to deliver outstanding service and results. A bachelor’s degree is preferred.

Qualifications

• Experience leading an Admissions team and hitting enrollment targets.
• Strong planning, forecasting and performance management skills.
• Ability to coach staff and develop leaders for future roles.

Responsibilities

• Recruit, train, supervise and motivate Admissions Representatives and support staff.
• Evaluate phone calls and interviews biweekly/monthly for quality and compliance.
• Conduct quarterly professional standards evaluations and annual reviews.
• Collaborate with Marketing to plan campus marketing initiatives and events.
• Ensure staffing coverage for inbound leads during operating hours.
• Monitor public reviews and mystery shops to maintain service quality.
• Prepare and present progress reports; work with Financial Aid on start-perf meetings.
• Foster a high-energy, team-oriented environment with strong leadership.

Skills

Admissions leadership

Enrollment management

Staff coaching

CRM proficiency

Education

Bachelor's degree preferred

Tools

CampusVue

MS Office

CRM systems

Job description

We are looking for a Director of Admissions to join our team.

This position will ensure, the Admissions team meet pre-set goals and performance standards for the continued success of the campus.

The Director of Admissions will monitor employee staffing levels, lead flow, planning and implementing local area marketing initiatives with the Marketing team.

• Recruit, train, manage, supervise and motivate Admissions Representatives and support staff
• Ensures that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly.
• Conduct Professional Standards evaluations on a quarterly basis.
• Conducts annual and semi-annual performance reviews of each employee reporting to Admissions.
• Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience
• Observes interviews and listens to phone calls to provide feedback and coaching to ensure successful performance
• Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk
• Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation
• Monitor and respond appropriately to public reviews and mystery shops
• Track, monitor and report on progress toward start goals
• Coaches and develops Admissions Representatives identified as potential leaders to prepare for future admissions director roles
• Works with the campus management team to ensure adequate resources to meet admissions goals. Reviews daily and weekly performance with admissions standards. Submits reports, forecasts and other documents as required accurately and on time
• Work closely with Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance
• Works with the campus Executives and Regional Directors to periodically assess whether or not admissions policies and procedures are meeting the goals of the campus
• Plans and conducts campus-based events like open houses, orientations etc.
• Conduct daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, best practices
• Correspond with prospective students, applicants, and others seeking information on admissions standards
• Provides input for budgets, training meetings, campus facilities, etc.
• Ensure that business professional dress code is followed by all Admissions staff members Monday through Friday
• Completes other projects and duties as assigned
• Must have high integrity, solid business acumen including numerical and analytical ability
• Must be reliable and presentable as a leader on the campus in a department with student-facing duties
• Provides guidance throughout the admissions process
• Has high energy and is committed team player with excellent leadership capabilities; must have ability to train and develop subordinates
• Familiarity with CRM, CampusVue and Proficient in MS Office
• Superior verbal and written communications skills
• Fast paced, dynamic and collaborative team environment, internally and externally

• Must have a proven admissions track record with a minimum of four years with direct enrollment management experience
• Demonstrated proficiency with enrollment management practices
• Minimum of a bachelor's degree preferred
• Candidate must possess strong organizational skills, leadership, development and implementation skill
• Ability to multi-task, excellent written and verbal communication skills; communicate effectively with individuals of diverse socio-economic and multi-cultural backgrounds; respect and ethics required

We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks' starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x's your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program
• All your information will be kept confidential according to EEO guidelines.