Director of Engineering (PMTS)

Salesforce; Seattle (WA); On-site; USD 211,000 - 307,000; Full time

Job summary

An established industry player is seeking a strategic leader for the Director of Engineering role. This position focuses on shaping governance frameworks, driving AI-powered automation, and leading global engineering support models. The ideal candidate will have extensive experience in Salesforce architecture and a proven track record in managing engineering teams. Join a dynamic team dedicated to fostering customer success through innovative technology solutions. This is an exciting opportunity to make a significant impact in a forward-thinking organization committed to excellence.

Qualifications

• 10+ years in Salesforce administration and cloud products.
• Proven Salesforce governance and operations experience.
• Strong knowledge of Salesforce architecture and customization.

Responsibilities

• Develop and implement governance frameworks and policies.
• Ensure compliance with data security and privacy requirements.
• Lead support processes and develop support models.

Skills

Salesforce Administration

Salesforce Governance

Data Security Compliance

Cross-Functional Communication

Strategic Problem Solving

Innovation Techniques

Education

Bachelor's in Computer Science

Salesforce Certifications

Tools

Apex

LWC

Sales Cloud

Service Cloud

Experience Cloud

Data Cloud

Agentforce

Job description

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the world. If you believe in business as a platform for change and in doing good, you’ve come to the right place.

We seek an experienced strategic leader for our team, focusing on Technology Strategy & Innovation, Platform Governance, and AI-driven Engineering & Support Operations. This role will shape governance frameworks, ensure trust and compliance, drive AI-powered automation, and lead global engineering support models for efficiency and resilience.

Salesforce, the world’s #1 AI CRM, recently launched Agentforce, a suite of autonomous AI agents that augment employees across service, sales, marketing, and commerce, boosting efficiency and customer satisfaction. We help companies innovate and connect with customers in new ways, empowering you to grow and make an impact.

The Team
Our Digital Success Engineering team is a diverse group of engineers, architects, and managers working collaboratively to build unified experiences that foster customer success through Salesforce technology.

The Role
The Senior Manager/Director of Software Engineering will lead governance, global support, and innovation initiatives within Digital Success Engineering. Responsibilities include managing data, architecture, processes, tools, ensuring compliance, and fostering innovation. The candidate should have deep Salesforce architecture knowledge, experience managing engineering/support teams, and developing governance frameworks.

Responsibilities

• Develop and implement governance frameworks, policies, and best practices
• Ensure compliance with data security, privacy, and legal requirements
• Establish technical governance standards in Apex, LWC, and security
• Use KPIs to measure platform health, security, and customer maturity, identifying improvements
• Manage service metrics, incident reviews, and reduce recurring issues
• Lead support processes, develop support models and playbooks
• Oversee troubleshooting, incident resolution, and SLA adherence
• Conduct detailed RCAs, prevent recurrence of issues
• Maintain issue management knowledge bases
• Report critical outages and application status to management
• Collaborate with stakeholders to align engineering with organizational goals
• Identify opportunities for process optimization and innovation
• Lead evaluations of new industry trends and Agentforce features
• Drive continuous improvement and stay current with Salesforce trends

Professional Experience/Skills Required

• Bachelor's in Computer Science, Software Engineering, or equivalent; experience evaluated on value alignment
• 10+ years in Salesforce administration and cloud products (Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce)
• Proven Salesforce governance and operations experience
• Strong Salesforce architecture, configuration, and customization knowledge
• Excellent cross-functional communication skills
• Salesforce certifications are a plus
• Lifelong learner, inquisitive, passionate about technology and sharing knowledge
• Strategic problem solver with executive communication skills
• Experience with design thinking, innovation techniques
• Experience leading emerging tech adoption (AI, cloud-native, low-code/no-code)

Accommodations

If you need assistance due to a disability, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer committed to diversity and inclusion. We evaluate all candidates based on merit, competence, and qualifications, without discrimination. We consider qualified applicants with arrest and conviction records.

The salary range for this role varies by location:
- Washington: $211,500 - $306,600
- California: $230,800 - $334,600
- Illinois: $211,500 - $306,600
Compensation depends on location, experience, and other factors. Benefits details at https://www.salesforcebenefits.com.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and IT

Industries

• Software Development, IT Services, IT Consulting, Technology, Information, Internet