Director of Emergency Services

Zunch Staffing; El Paso (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Zunch Staffing seeks a Director of Emergency Services to lead a high-volume ED in El Paso, TX. The role oversees over 100 FTEs, ensures quality patient care, regulatory compliance, and operational excellence in a Level II trauma hospital.

The position emphasizes service growth, personnel management, and resource allocation, with a focus on patient experience and performance improvement.

Qualifications

• RN license in state of practice is required.
• ACLS certification is required.
• BLS certification is required.
• 3+ years of emergency services experience required; leadership experience preferred.

Responsibilities

• Identify problems in the ED and implement solutions with follow-through and communication.
• Participate in hospital and department committees and communicate findings.
• Elevate patient experience in the Emergency Department and mentor staff.
• Adhere to Human Resource policies and communicate department information.
• Drive employee engagement and build networks to meet department goals.
• Enforce ED care standards and oversee continuous performance improvement.
• Monitor regulatory and hospital policies for patient services and safety.
• Support recruitment to fill staffing needs and mentor future leaders.
• Develop and evaluate an ongoing emergency services program aligned with the hospital mission.
• Provide effective department leadership and ensure compliance with policies and standards.

Education

BSN

Master's degree preferred

Registered nurse license (state of practice)

ACLS

PALS/ENPC

BLS

Job description

Position:Director of Emergency Services

Location: El Paso, TX

Job Id:374

# of Openings:1

Job Title: Director of Emergency Services

Overview:

Our client, a 357-bed full-service hospital with Level II Trauma designation, is seeking an experienced and dynamic healthcare professional to fill the role of Director of Emergency Services. The main Emergency Department consists of 41 headwalls and sees approximately 150 patients per day, complemented by two Freestanding Emergency Departments (FSEDs). The successful candidate will lead a team of over 100 FTEs and play a crucial role in ensuring high-quality patient care, regulatory compliance, and operational excellence.

Job Summary:

The Director of Emergency Services is responsible for assuring service, growth, development, personnel management, and resource allocation in the Emergency Department. This role focuses on consistently delivering high-quality patient care while advancing the patient experience agenda.

Responsibilities:

• Problem Identification and Solutions: Accurately identify real/potential problems affecting the service and implement solutions with follow-through and communication.
• Committee Participation: Actively participate in service, departmental, and hospital-wide committees, providing ongoing communication to represent the Emergency Department.
• Patient Experience: Advance the patient experience agenda in the Emergency Department and actively coach immediate subordinates to enhance individual and team performance.
• Human Resource Policies: Adhere to all Human Resource policies and effectively communicate departmental, organization, and industry information to staff.
• Employee Engagement: Facilitate evidence-based employee engagement practices and build strong relationships and networks to deliver organizational and department goals.
• Operational Excellence: Enforce standards of emergency department care, develop processes to measure and ensure consistent compliance, and oversee a continuous performance improvement program.
• Regulatory Compliance: Monitor compliance with regulatory, accrediting, and hospital policies for patient services, environmental safety, and personnel safety.
• Recruitment Support: Support the recruitment process to secure staffing talent and participate in employee and patient rounding, identifying and mentoring potential future leaders.
• Program Development: Develop, implement, and evaluate an ongoing emergency services program ensuring quality patient care consistent with the hospital mission.
• Leadership: Provide effective leadership in the department's operational excellence, ensuring the delivery of quality services in accordance with applicable policies, procedures, and professional standards.

Qualifications:

• Education: BSN required. Master's degree in Nursing, Business Administration, Healthcare Administration, or a related field preferred
• License/Certifications: Currently licensed as a registered professional nurse in the state of practice Advanced Cardiac Life Support (ACLS) required Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) required Basic Life Support (BLS) required
• Experience: 3+ years of experience in emergency services required 3+ years of experience in a leadership role preferred or equivalent combination of education and/or experience Leadership (manager or director) experience required

Overview:

• 357 bed facility, full-service hospital, Level II Trauma
• Main ED: 41 headwalls, sees around 150 patients/day
• 2 FSEDs: Each with 12 beds, one sees around 30 patients/day, the other 35-40/day
• Union facility
• Reporting Structure: Reports to: Admin Director Emergency Services
• 1 current manager, looking to add a PM manager. Current structure is Director focused on main ED, and manager focuses on the FSEDs