Director of Disability Services

The Servant Center; Greensboro (NC); On-site; USD 44,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Director of Disability Services to lead their Disability Assistance Program. This role involves overseeing daily operations, supervising staff, and providing essential support to clients navigating the SSI/SSDI application process. The ideal candidate will possess strong interpersonal and organizational skills, a Bachelor’s degree, and a passion for helping those in need. Join a mission-driven organization that makes a difference in the lives of individuals experiencing homelessness and mental health challenges. If you are ready to take on a leadership role in a rewarding environment, this opportunity is perfect for you.

Qualifications

• Bachelor’s Degree required and 3-5 years experience in a non-profit agency.
• Ability to communicate effectively with diverse socio-economic groups.

Responsibilities

• Oversee the Disability Assistance Program and supervise staff.
• Provide outreach and support to clients for SSI/SSDI applications.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Computer Literacy

Experience with Homeless Population

Education

Bachelor's Degree

Tools

MS Office

Excel

Job description

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The Servant Center’s Disability Assistance Program (DAP) assists un- and underinsured clients to file for SSI/SSDI benefits.SOAR (SSI/SSDI, Outreach, Access and Recovery) is an evidence-based model in which we help those experiencing homelessness to file for SSI/SSDI benefits. We also assist with Medicaid and Food Stamp applications as needed for SOAR and DAP clients.The department submits 200+ SSI/SSDI applications each year.

Job Purpose

• The Director of Disability Services oversees the day-to-day operation of the Disability Assistance Program, including staff supervision, monthly reports, attending relevant meetings, etc.
• The Director will also maintain a small SOAR case load.The SOAR (SSDI/SSI, Outreach, Access and Recovery) Case Worker provides outreach and support to homeless adults with mental illness for the purpose of expediting the SSI/SSDI and medical benefits application process.

Essential Functions

Disability Assistance:

• Strengthens relationships with partner agencies.
• Direct and supervise all DAP staff, including Disability Specialists, and the administrative assistant.
• Maintains a database to track the progress of claims and their status.
• Submit reports as required by grantors and contractors.
• Provides claim assistance to clients.

SOAR:

• Supervise the full-time SOAR Disability Specialist.
• Provides outreach to clients in various community locations.
• Collects medical and other evidence for inclusion in SSI/SSDI applications.
• Completes assessments and writes medical summary reports as needed.
• Complete SSDI/SSI applications using established policies and procedures of the SOAR program.
• Deliver or electronically transfer all needed applications and back-up documentation to SSA.
• Maintain regular communication with clients to ensure follow-through with SSI/SSDI applications.
• Collect, record, and report data on SOAR outcomes.

This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

Qualifications

• Bachelor’s Degree required.
• Understanding of the Social Security Disability process is a plus.
• Computer literacy, with proficiency in MS Office, Excel, internet.
• Ability to communicate effectively with people from a wide variety of socio-economic circumstances in a courteous and professional manner.
• 3-5 years of experience in a non-profit agency required.
• SOAR Certification: or willingness to obtain SOAR certification.
• Experience working with the homeless and/or mental health population.
• Reliable transportation and a valid, unrestricted driver’s license.
• Demonstrated ability to work independently and in cooperation with others.
• Ability to organize, prioritize tasks quickly, and multitask.
• Strong interpersonal skills in working with diverse cultural and ethnic populations.
• Ability to set and adhere to boundaries.

Working Conditions

Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting, such as the hospital, shelter, outreach location, or a client’s home.

Physical Requirements

• This is not a physically demanding job.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The person will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.
• The person in this position would rarely lift 10# or more.

Direct Reports

The following positions are supervised by the incumbent.

• SOAR Disability Specialist
• DAP Disability Specialist
• Administrative Assistant

Salary range $44,000-50,000

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Individual and Family Services

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