Director of Digital Strategy and User Experience

Discipleship Ministries; Nashville (TN); Remote; USD 125,000 - 180,000; Full time

Job summary

Discipleship Ministries is seeking a Director of Digital Strategy and User Experience to lead the vision and performance framework for our World Service digital experiences. This role shapes UX/CX research and analytics into a prioritized roadmap aligned with ministry goals and platform growth.

You will partner with IT, Marketing, Research & Evaluation and external partners to optimize content workflows, governance, and digital infrastructure while guiding content strategy across our web

Qualifications

• Bachelor’s degree in digital strategy, web management, or related field.
• 5+ years in digital content strategy or website oversight.
• Experience defining OKRs, KPIs, and governance standards.

Responsibilities

• Define vision, strategy, and measurement framework for World Service digital sites.
• Translate research and analytics into a prioritized roadmap.
• Collaborate with IT, Marketing, and Research & Evaluation teams.
• Lead agency/vendor platforms and partner relationships.

Skills

UX strategy

Digital strategy

User experience

Project management

Education

Bachelor’s degree in Digital Strategy

Tools

Web analytics

Content management systems

UX research tools

Job description

Director of Digital Strategy and User Experience

Director of Digital Strategy and User Experience, (Exempt), Reports to Executive Director, Marketing and Delivery

Location: Work from Home Position - Work from Anywhere

The Director of Digital Strategy and User Experience is responsible for the vision, strategy, and measurement framework for Discipleship Ministries' World Service digital website experiences and how those work with other digital touchpoints within the Marketing & Delivery team. This role translates UX/CX research, behavioral insight, and performance data into a prioritized roadmap that balances user needs, ministry goals, and long-term platform growth, and helps to set the OKRs, KPIs, and governance standards that guide execution.

Will support the Executive Director of Marketing & Delivery by gathering information, analyzing digital needs, and providing recommendations to optimize user experience, streamline content workflows, and improve digital infrastructure. This position also partners with cross-functional teams (IT, Marketing, Research & Evaluation, etc.) to align content strategy with digital implementation, champions UX/CX research practices across the organization, while managing and providing hands‑on support for the Digital Experience and Content Specialist and leading our agency/vendor platforms and partners.

This position will work alongside their direct report (Digital Experience & Content Specialist) to oversee web content production, gather and interpret digital performance data, identify trends, opportunities, and areas of concern, and present those insights and recommendations to the Executive Director of Marketing & Delivery for better information for organizational decision‑making and priority setting. This role will be a strategic digital leader who can see the entire user journey, connect digital work to organizational goals and Key Performance Indicators, and turn research, analytics, and user behavior into clear priorities and an actionable roadmap across our web sites and digital platforms.

The Director of Digital Strategy and User Experience will operate at both the strategic and relational level: advising on direction without micromanaging implementation, partnering effectively with technical subject‑matter experts, and ensuring our digital ecosystem continually becomes more useful, accessible, measurable, and aligned with the mission and goals of Discipleship Ministries.

Education / Experience

A Bachelor’s Degree in Digital Strategy, Web Management, Digital Experience Design, Digital Marketing or related field. Equivalent work experience in content strategy or web oversight may be considered.

Five plus years in digital content strategy, website oversight or project management related to digital platforms is required.

Discipleship Ministries/The Upper Room is an Affiliation Action Employer. M/F/D/V EOE.

Application Deadline: October 23rd, 2026