Director of Digital Product Management

E-Solutions; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

E-Solutions in Webster/Boston, MA is seeking a Director of Digital Product Management to own the end-to-end digital quote-to-bind experience for Personal Lines. The role requires defining the product strategy and roadmap, improving conversion and user experience, and leading cross-functional teams across underwriting, pricing, IT, UX, and analytics.

The candidate should have strong analytical skills, experience with A/B testing, and a track record in digital optimization within Personal Lines

Qualifications

• Experience in Property & Casualty insurance or digital product management.
• Direct Personal Lines Auto and/or Homeowners insurance experience required.
• Strong understanding of digital quoting, rating, underwriting, binding, and policy issuance processes.
• Experience owning product strategy, roadmap development, and feature prioritization.
• Proven success improving digital customer experiences and conversion performance.

Responsibilities

• Own the end-to-end digital quote-to-bind experience, from lead intake through quote and policy purchase.
• Define and execute the product strategy and roadmap for the Personal Lines digital customer journey.
• Improve conversion, usability, and customer experience through data-driven insights and experimentation.
• Identify customer friction points and prioritize enhancements that drive measurable business impact.
• Establish and monitor key performance indicators, including quote completion, bind conversion, customer experience, and profitability metrics.
• Lead testing and optimization efforts to continuously improve digital performance.
• Partner closely with Underwriting, Pricing, Product, IT, UX, Analytics, and State Management teams to deliver strategic initiatives.
• Leverage analytics, customer insights, and emerging technologies to inform product decisions and improve outcomes.
• Present performance results, recommendations, and roadmap priorities to senior leadership.

Skills

Digital product management

Product strategy

Roadmap development

Data-driven decisions

Analytics

A/B testing

Cross-functional leadership

Personal Lines insurance

Stakeholder management

UX collaboration

Job description

Title: Director, Digital Product Management

Location: Webster or Boston, MA (Onsite 3 days/week)

What You'll Do

• Own the end-to-end digital quote-to-bind experience, from lead intake through quote and policy purchase.
• Define and execute the product strategy and roadmap for the Personal Lines digital customer journey.
• Improve conversion, usability, and customer experience through data-driven insights and experimentation.
• Identify customer friction points and prioritize enhancements that drive measurable business impact.
• Establish and monitor key performance indicators, including quote completion, bind conversion, customer experience, and profitability metrics.
• Lead testing and optimization efforts to continuously improve digital performance.
• Partner closely with Underwriting, Pricing, Product, IT, UX, Analytics, and State Management teams to deliver strategic initiatives.
• Leverage analytics, customer insights, and emerging technologies to inform product decisions and improve outcomes.
• Present performance results, recommendations, and roadmap priorities to senior leadership.

What You'll Bring

• Years of experience in Property & Casualty insurance, digital product management, digital experience, or quote-to-bind optimization.
• Direct Personal Lines Auto and/or Homeowners insurance experience required.
• Deep understanding of digital quoting, rating, underwriting, binding, and policy issuance processes.
• Experience owning product strategy, roadmap development, and feature prioritization.
• Proven success improving digital customer experiences and conversion performance.
• Strong analytical skills with experience using data to drive decision-making.
• Experience with A/B testing, experimentation, and customer journey optimization.
• Ability to influence and align cross-functional stakeholders across business and technology teams.
• Excellent leadership, communication, and problem-solving skills.
• Experience leading digital product initiatives within Personal Lines insurance.
• Experience working with analytics, predictive modeling, AI, or personalization capabilities.